The background on my slide disappears halfway through the playing. I have some pictures that I've added on top of the slide, and they remain, but the background disappears and I can't get it back. Can anyone help with this?
I've sent in my file and was told they couldn't re-create the issue I was having. I ended up just puting a print screen over the slides that were disappearing. Now I'm having the same problem again. When I preview the project it's fine, when I publish and "view project" it's fine, but when I publish and post it on our company intranet the backgrounds start disappearing. I've tried different browser setting in the player options, but nothing seems to work.
I see you're still working with Jayem on this issue, and you've shared a new file with him. When you tested the published version he shared with you, I assume you didn't see the behavior - so it would be helpful to also share a screencast with him using the link he shared to show us how it appears for you. Also, if you're able to publish the course and place it within a publish environment (web, lms, articulate online, et.c) you can share the link as well. We would need more than just the story.html file - but the entire contents of the published output folder can be shared with Jayem or us here - or uploaded to one of the environments mentioned.
4 Replies
Hi Parnaz,
Welcome to the community.
Without seeing your file it's hard to say.
Is your background also an image? If so, 2 things to check:
If those things don't work, could you perhaps upload the slide here?
Hi Parnaz and welcome to Heroes!
I'd agree with both of Rebecca's suggestions - and if you need us to take a look at your file you can also send it along to us here.
I've sent in my file and was told they couldn't re-create the issue I was having. I ended up just puting a print screen over the slides that were disappearing. Now I'm having the same problem again. When I preview the project it's fine, when I publish and "view project" it's fine, but when I publish and post it on our company intranet the backgrounds start disappearing. I've tried different browser setting in the player options, but nothing seems to work.
Hi Parnaz,
I see you're still working with Jayem on this issue, and you've shared a new file with him. When you tested the published version he shared with you, I assume you didn't see the behavior - so it would be helpful to also share a screencast with him using the link he shared to show us how it appears for you. Also, if you're able to publish the course and place it within a publish environment (web, lms, articulate online, et.c) you can share the link as well. We would need more than just the story.html file - but the entire contents of the published output folder can be shared with Jayem or us here - or uploaded to one of the environments mentioned.
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