Do not update Articulate Storyline 360 to April 21st version

May 05, 2020

Hi everyone, I'm an learning and development specialist with TJX Companies, and a Master's Student in the Instructional Technology department at Bloomsburg University...

just dropping in to say hello and also... do NOT update Articulate to the April 21st version. I have hard error reports every 2 minutes in my articulate files, or whenever I pressed the "add new trigger" button, whichever came first. I uninstalled Storyline 360, reinstalled, uninstalled Articulate app, reinstalled, removed the program completely from my system, reinstalled. I restarted, shutdown, and tried to update my OS (even though it was 100% up to date), etc.

Four hours later, and Storyline 360 appears to be running fine on the April 7th update version.

Hope you all have a better night than me. Until next time,

Talia

4 Replies
Ashley Terwilliger-Pollard

Hi Talia,

I'm glad you were able to reach out to our Support team and connect with Vevette (who I agree, is excellent!). This issue where Storyline 360 could behave erratically or crash when using a non-English interface is actually fixed moments ago in a hotfix, Update 3.39.22088.0. 

Use the option within the Articulate 360 desktop app to check for updates so that you're back up and running again! 

This discussion is closed. You can start a new discussion or contact Articulate Support.