Do triggers have a mind of their own?

Jun 22, 2017

Hi there!

I have completed development on a number of courses in Storyline 2, and am now in the process of publishing the courses. 

I'm noticing that every time I open the story file and make some minor change (completely unrelated to triggers), the triggers change on their own. For example, if I have set a trigger to jump from Slide 2.7 to Slide 2.2 when user clicks the Next button, the trigger will reset to go to the next slide on its own. I have no clue what is causing this. 

The slide numbers too seem to be changing on their own. I did rearrange the slides so that the numbers flow logically but they went back to going all over the place. 

Has anyone faced this problem before? Is there a resolution for it? 

The way the triggers are acting I'm having to ensure that they are the way I want them to be every time I publish. Shouldn't I have to set them just once and be done with it?

7 Replies
Alyssa Gomez

Oh no, Saee! It sounds like this file has already caused you some headaches, so I'm glad you reached out here. 

I definitely wouldn't expect triggers to change on their own. Is it possible that you’re working from somewhere other than your local C: drive?  Working from a network drive or a USB drive can cause a few different problems, and you can read more about that here.

I know it might be difficult to replicate, but if you see the triggers change again, could you show me a screenshot or screen recording of the change? It would also be helpful if I could take a peek into your file. You can attach it right here in the forum thread. 

Walt Hamilton

Remember, there is no connection between slide numbers and the order of navigation. Navigation is ruled only by triggers. My personal advice is to learn to ignore the numbers and be happy, but if that doesn't work for you, try the video in this thread:


If triggers are set to jump to next slide, moving slides around will change the order of navigation. If they are set to jump to a named slide, dragging slides around will change slide numbering.

Saee Dhoble

Walt, I knew numbers don't affect navigation and therefore, didn't bother too much about it when I was creating the slides. 

But when the order of navigation started to change on its own, I wondered if it had anything to do with slide numbering. I rearranged slides so that they follow a logical numbering order but the numbering too changed back to how it used to be. 

All the triggers I have added are set to jump to a named slide, and not the next or previous slide. 

Thanks for confirming that numbers and triggers are not connected. 

Saee Dhoble

Alyssa, I'm working on my local C drive. 

I noticed it happens when I click on a slide either in Story View or in the Scenes pane on the left, and when I close and reopen the story file. I opened one of the files this morning only to see that some of the triggers had reset to go to the next slide. I'd set them to go to a specific slide just last night. And yes, I did save before closing. 

I really want to resolve this as it consumes a lot of my time every time I publish. 

I don't feel comfortable sharing my client's materials on a public forum. Is there a way I can share the file with you personally?

Marie Seitz

I've run into this issue as well. It seems that if you have a menu type page where the pages launched from that menu page have the Next button take them back to that menu (or another non-linear order) that when you re-open the file (after Saving) that it sometimes reverts the custom Next navigation to be "next slide" instead of the custom page you selected. Or it seems to do this when you're working on the file - not touching those pages, but other parts of the file, and it'll revert those paths. I've been trying to find the pattern for a while, but haven't quite seen the pattern of when this bug occurs.

Any insight to this behavior? The problem described in this thread sounds very familiar to me. Thanks!

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