Does anyone have experience with recovered files?

Jun 26, 2014

Alan Traxler
By Alan Traxler

Our server and our backups both crashed and we're in the process of recovering files now. When trying to open some recovered files I've been seeing two error messages: "This project cannot be opened. It may have been created in a newer version of Storyline." (note that I'm running the latest version of Articulate Storyline) or I see "This project cannot be opened. It is not a Storyline project" (note that it IS a .story extension)

Have any of y'all run into this? What have you tried to get it to work? Thanks in advance for any ideas/suggestions!

3 Replies
Justin Grenier
almost 10 years ago06/27/14 at 6:05 am (UTC)

Good Morning Alan, and welcome to Heroes!

Really sorry to hear about your Storyline files.  Our team has found that unfortunately, once a .STORY file becomes unusable, it's no longer recoverable.

When creating, editing, or publishing a Storyline project, we recommend working from your local hard drive (typically your C: drive). Working from a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes you've made to your project, and loss of resources.

Good luck with your recovery project!

Vincent Scoma
almost 4 years ago07/06/20 at 9:04 pm (UTC)

Hi Kim,

I am so sorry to hear that about your file! May I ask what steps were taken that lead to this error message? 

In the meantime, what may help is to see if there is a working version of your course. Here is how you can check: 

  1. Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
  2. Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
  3. Change the file extension of the copy on your desktop from *.tmp to *.story.
  4. Double-click the file to open it in Storyline.

Here is a short screen recording outlining this process: Locating Temporary Files. 

I hope this helps! Please let us know if you have any questions! 

This discussion is closed. You can start a new discussion or contact Articulate Support.