I inserted a series of screen recordings in my Storyline 2 project, as "Test Mode Steps". Now I am testing that they work. They work on my desktop, however I have a problem when I test them on my iPhone: whenever the answer involves DOUBLE clicking, it is not recognizing that I've done anything. Instead, when I click "Submit", I get the message, "You must complete the question before submitting". It does not matter where I am clicking, I get that message. (I am using the trial version of Articulate Online to publish them.)
The questions that involve a single click seem to work fine on my iPhone.
I was able to access the course - but can you share what the correct answer would be for those slides? Otherwise, I'm likely to get it wrong and not see how the double click is/isn't working. Also, they're not labelled as 1.4 or 1.8 in the slide menu, so if you could share their actual slide title names that would help ensure I'm on the correct slide.
Screen 1.4 is the 4th screen in the tutorial, and the 3rd screen that is titled, "Quiz-Front Panel". The correct answer is to double click anywhere in the first row in the list.
Screen 1.8 is the 8th screen in the tutorial, and the 3rd screen that is titled, "Quiz-Attached Devices". The correct answer is to double click this item in the menu tree: 201-UP-(1/1)
(I wonder why you and Wendy hadsome difficulty opening my Articulate Online project...)
Thanks Bridget - when I try to access that on my iPad, it won't open and I get the "access denied" error. Can you share a snippet of the .story file so that we can look at it and publish to AO on our end?
Thanks for sharing that here - by snippet, I just meant a few representative slides.
Looking at what you shared, it doesn't show that it's using the double click as a trigger? I changed that on the first slide and published to my Articulate Online account here. Can you take a look at that version and let me know how it behaves for you?
Same for me: double click works on first but not second screen. Perhaps the triggers were stripped from the slides when I imported just those 2 slides into a new project?
Possibly - I only updated the first slide's trigger so that would be the only one I'd expect to work. If that one is working as expected, you'll want to relook at your original file to see if it's set up as a trigger when the user clicks or double clicks. Also, it's also a good reminder to ensure you're working locally as described here.
13 Replies
Hi Bridget
just found this support article not sure if it helps you - at the bottom of the article it says what actions are supported in different formats
http://en-au.articulate.com/support/storyline/comparing-storylines-flash-html5-and-articulate-mobile-player-output
Hi Bridget,
Are you using Storyline 1? Double clicking isn't supported in mobile safari as detailed here.
This post was removed by the author
Hi Bridget,
Per this chart, the double click should work in HTML5 - do you have a sample file to share here?
Also just an fyi replying via email includes your signature here, so you can edit the post if you'd like to remove that.
Thanks for offering to look at it, Ashley.
Here is a link to project: http://ecosmart.articulate-online.com/6706511250
The screens with double clicks are 1.4 and 1.8.
This requires a login.
I tried logging in but get page not available. Looks to me like the login details are a getting to know - doesn't give me 'unauthorised user' error
Hi Bridget,
I was able to access the course - but can you share what the correct answer would be for those slides? Otherwise, I'm likely to get it wrong and not see how the double click is/isn't working. Also, they're not labelled as 1.4 or 1.8 in the slide menu, so if you could share their actual slide title names that would help ensure I'm on the correct slide.
Screen 1.4 is the 4th screen in the tutorial, and the 3rd screen that is titled, "Quiz-Front Panel". The correct answer is to double click anywhere in the first row in the list.
Screen 1.8 is the 8th screen in the tutorial, and the 3rd screen that is titled, "Quiz-Attached Devices". The correct answer is to double click this item in the menu tree: 201-UP-(1/1)
(I wonder why you and Wendy hadsome difficulty opening my Articulate Online project...)
Thanks Bridget - when I try to access that on my iPad, it won't open and I get the "access denied" error. Can you share a snippet of the .story file so that we can look at it and publish to AO on our end?
This post was removed by the author
I imported 2 screens to new file. Smaller.
Hi Bridget,
Thanks for sharing that here - by snippet, I just meant a few representative slides.
Looking at what you shared, it doesn't show that it's using the double click as a trigger? I changed that on the first slide and published to my Articulate Online account here. Can you take a look at that version and let me know how it behaves for you?
Same for me: double click works on first but not second screen. Perhaps the triggers were stripped from the slides when I imported just those 2 slides into a new project?
Possibly - I only updated the first slide's trigger so that would be the only one I'd expect to work. If that one is working as expected, you'll want to relook at your original file to see if it's set up as a trigger when the user clicks or double clicks. Also, it's also a good reminder to ensure you're working locally as described here.
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