Double feedback in Storyline activities - IPAD ONLY

Dec 19, 2013

Getting double feedback on ipad ONLY (correct AND incorrect responses) when submitting answers in Goals / Personal Qualities and Study Techniques activities. Our team has investigated, it appears to relate to the html5 conversion of the storyline module. Is this a recognised bug? And if so, when will a fix be released?

5 Replies
Ashley Terwilliger-Pollard

Hi Jenny and welcome to Heroes! 

I haven't experienced this in my iPad course, can you let us know what update of Storyline you're using? We're currently on update 4, which included a number of HTML5 updates. You mentioned it only happening on the iPad, I assume in mobile Safari? Are you using iOS7? 

Are you able to share your .story file with us so that we can do some additional testing? If you'd prefer to share privately, please send along to our Support team here. 

Jenny Sholdis

Hi Ashley,

We upgraded to update 4 a few weeks ago to see if this would fix the ipad issues, they were improved, but not resolved by this. Yes, it's only happening on the ipad using safari and we are using iOS7. Any thoughts?

Will need to get the storyline file from the design team when they are back in the office on Monday.



Ashley Terwilliger-Pollard

Hi Jenny,

I took a look to see if there were any similar bugs reported with seeing more than one feedback layer on the ipad and didn't find anything, so we'll definitely want to take a look at your .story file and then try to replicate it on our end. Once your team is back and you're able to share it with us let me know.

Thanks and Happy New Year! 

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