double tap iPad

Hey Lizzie - Would you be able to share a sample .story file for us to take a look at demonstrating the issue you are experiencing?

So far it is with all our files, so I am guessing you would just need a Storyline outputted as HTML5 open on an iPad - might depend on operating system maybe.

Also all the files are clients so I can not share

Hello Lizzie - I'm not sure if you are doing a zoom added to your image, a zoom region, or just zooming on a slide in general - so I built a sample with all 3 :)

Can you take a look at my file here and let me know if you see an issue and the steps to replicate.

So all my courses have bespoke buttons made up of graphics or shapes. 

In your course the closest thing is the last page - there are no zooms built into our courses as I know they cause (or used to) issues.

On the course you have built, the last page seems to have a plain graphic, if you double tap it the screen zooms in. It seems with the Storyline player in use it doesn't break any thing, but on our courses, all the buttons are bespoke and break after this 'double tap zoom' has happened so you cannot move off the page.

Hello Lizzie - thanks for taking a look and confirming what you are seeing. I know you mentioned that you could not share the file with us here in the forums, but hopefully you can share a sample slide here privately. You can just import the slide into a new project to prevent having to share too much information.

I have sent through a file, I am a bit concerned about this as the course totally locks and there is no way off the page. Most of the courses we build use bespoke buttons one way or another, we try to avoid using the Storyline player where possible.

Thanks Lizzie - I see where you reached out to our support team (01049595) and you should be hearing from someone soon.

Hello Lizzie - Thanks for sharing your file with Angelo and allowing him to take a look. Looks like he has escalated your report for further investigation.

We are having the same issues described above. Is there a setting fix we can apply to our files or does this require a Storyline update? 

Hello Samantha,

Nothing new yet. We’re still working on this, but it is definitely helpful to understand how many folks are experiencing this issue and how often they encounter it. That info helps us prioritize our development resources.

I will add this thread to the report. This will assist in keeping up with the user impact as well as allow us to update here when applicable.

Definitely needs a Storyline update. - I have been told it has been registered as a bug and that they will let me know when they know more but that there is no timeline for this at the moment.

- Needs more people to find it and say it is a problem

I desperately need a solution to this problem as we have promo material going out in a couple of weeks that we need to work on iPad but it all mucks up with the double tap.

I have been looking at coding solutions but have no idea how or where to add the code, there is a suggestion at this link here: http://stackoverflow.com/questions/3103842/safari-ipad-prevent-zoom-on-double-tap

Can anyone tell me how and where to add this code to the output files?

I am not running on an LMS - just web ouptut.

Any help would be greatly appreciated