10 Replies
Leslie McKerchie

Hi Dave! Looks like Brett has you covered here, but our information is below:

Articulate Storyline requires Microsoft Windows to be configured with 96 DPI (dots per inch). If Windows is using a different DPI setting, you may experience erratic behavior, such as:
 
*  Elements of the application are misplaced or distorted.
*  Objects are misplaced or distorted when previewed or published.
*  Zoomed images don't work as expected.
*  Font sizes are incorrect after using the translation features.
 
Patrick Giommi

I've tried multiple times to make the adjustment to 96 dpi on Windows 10 without any success. My SL2 continues to appear EXTREMELY small (almost to the point where I can barely make out the text) regardless of any changes I make. Doesn't seem to matter what I do, SL2 is virtually useless because of the change in screen resolution. I never had this issue before upgrading to Windows 10. Is it a Windows 10 issue or SL2 issue? I need a fix, quick. I've examined other posts/threads regarding this issue and nothing seems to work.

Alyssa Gomez

Hi Janet! So sorry you are experiencing this difficulty. This is on the radar of our QA Team:

You may find that user interface elements in Articulate Storyline are small and difficult to read on high resolution monitors—generally, monitors that display more than 2,000 pixels in width. We're working to improve performance on HD monitors. In the meantime, you may need to reduce your screen resolution while working in Storyline.

Be sure to pop back in and let us know if reducing your screen resolution makes a difference!

Janet Robertson

Hi Alyssa

Thanks for your response. Reducing my screen resolution does allow me to do some work, but it is very blurry and I need to keep changing it for working with other applications.

My main concern right now is that I am also hearing from some of my past clients with newer systems that they are now having difficulty viewing previously published Articulate projects. How are other folks dealing with this issue?

Thanks.

Crystal Horn

Hello, Mussie.  Thanks for reaching out.  For the best Storyline 2 experience on a high density display, you'll want to be sure you're using 96 DPI and a screen resolution lower than 2000 pixels in width.

If you need any help with adjusting those settings, please feel free to reach out to our support team!