5 Replies
Alyssa Gomez

Thanks for reaching out, Georgina! I can appreciate that it's frustrating when only one learner runs into an issue, especially when you're unable to replicate the behavior yourself.

What version of Storyline did you use to create this course? Do you happen to know which browser and version the learner was using when this happened?

Crystal Horn

Thanks for that additional detail, Georgina.  If you've navigated through the course successfully in the same version of IE that the learner was using, there must be something in the learner's environment that is causing a playback issue.

Ask the learner to test using a different browser, if possible.  If the learner is still getting stuck, we're happy to dive deeper with you!  We can work one-on-one in a support case to help you investigate the learner's setup and why it's impacting playback of your course.

Georgina Bakas

Hi Crytsal,

Thank you for responding.  It would be great if we could have this investigated further.   What "issues" could be causing this in the Leaner's environment.  I have another issue with drag and drop option in another module.  Could we investigate these together.

Thanks

Georgina