Drag and Drop
Jan 10, 2019
Hi
We have a module that contains two drag and drop questions. The module has been tested and completion and scores have been recorded.
We have one learner that has been able to complete one drag and drop question, however on the 2 question, they are not able to drop the answers.
Any ideas as to why this is occurring.
Thanks
5 Replies
Thanks for reaching out, Georgina! I can appreciate that it's frustrating when only one learner runs into an issue, especially when you're unable to replicate the behavior yourself.
What version of Storyline did you use to create this course? Do you happen to know which browser and version the learner was using when this happened?
Hi Alyssa,
Storyline 360 was used to create the course. Learner was using IE and we also viewed it on Google Chrome.
Thanks
Georgina
Thanks for that additional detail, Georgina. If you've navigated through the course successfully in the same version of IE that the learner was using, there must be something in the learner's environment that is causing a playback issue.
Ask the learner to test using a different browser, if possible. If the learner is still getting stuck, we're happy to dive deeper with you! We can work one-on-one in a support case to help you investigate the learner's setup and why it's impacting playback of your course.
Hi Crytsal,
Thank you for responding. It would be great if we could have this investigated further. What "issues" could be causing this in the Leaner's environment. I have another issue with drag and drop option in another module. Could we investigate these together.
Thanks
Georgina
No problem. It looks like Vevette has started troubleshooting with you. I'll follow along in your support case and update this discussion with what we find out!
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