Drag and Drop Interactions Are Not Working on Mobile

Hi Team!

Is there a bug or known issue with using drag and drop interactions on mobile devices?

We have knowledge checks built into our eLearning courses. However, our users seem to be encountering issues with drag and drop interactions when using mobile devices. This is for multiple courses and multiple users are experiencing this. However, when they try from a desktop it works fine.

For example:

- on one interaction in one course, we've seen the following; Sometimes the drag items move behind the characters, other times the characters become dragable but not the designated drag objects, and other times one of the objects doesn't allow dragging 

- on another course, the drag items do not allow dragging sometimes

The users that have reported these issues have confirmed that when they go to a desktop it works. However, other times I log into their account as them from a desktop and the interaction remains broken so it cannot be completed.

Please help.

Thanks in advance!

23 Replies
Vincent Scoma

Hi Philip, 

Thank you for reaching out! 

Do you happen to know which mobile device and browsers are running into this issue? Does this seem to affect all mobile users or just a few?  While I haven't seen any reports about drag and drop features not working on mobile, there are some current instances that we are looking into with iOS 13 devices. 

If you can find out which mobile devices are experiencing this issue, that would help out a lot! 

Katie Riggio

Thanks for sending your file in, Philip!

Our team received it and will be in touch with their findings after carefully analyzing all of the helpful information you shared. Look out for an email soon!

By the way, it looks like you may have replied by email where your contact information came through to the public forum. Feel free to edit your replies here and here

Ashley Terwilliger-Pollard

Hi Philip,

It looks like you may have responded via email again, and that email signature came through! No worries on our part, but if you'd like to prevent that from appearing click the "View" button in the email notification and you'll be brought right back here to E-Learning Heroes!  

You're in great hands with our Support team, so they'll be in touch soon! 

Darren McNeill

Any update on this? We are starting to see drag and drop issues on Smart Phones now also. On Desktops all is fine but on Smart phones many cannot get the drag function to work. This can be country specific. I never recommend using  smart Phones for doing modules but in many countries it is the only option available.

Lauren Connelly

Hello Darren!

I'm happy to help! Is there a specific device where the user can't use the drag and drop interaction? 

If you're comfortable sharing your file, I'd like to test it on my end so that I can log this behavior with our team. You can either attach the .story file to this public discussion or upload it to me directly.

Leslie McKerchie

Hi Darren,

Thanks for reaching out and letting us know that you're running into a similar issue.

I was able to take a look at your .story file and published it for the web to take a look on my iPhone (iOS 14.4).

Here is my published output. Do you experience the same issue?

I'm able to drag and drop the items as expected and they are snapping to the drop zones as well:

The issue I'm running into is with the Submit button, which can be solved by resetting the 'count' on retry as well and perhaps shift the slide items up so that the bottom center object will not be blocked: