Drag and Drop items disappearing Sporadically

Can you provide a ball park date of when the next update will be release? No, unfortunately neither of those workarounds will be acceptable to our client.

Is the drag item layering underneath the images? Try putting a white rectangle under the buttons and the entire interaction. Not sure if you are having the same issue as we did, but it might be worth a shot.

We had an issue with Firefox where the drag items were disappearing behind other images on the screen. We are currently testing a workaround. It looked as if the buttons were having trouble layering themselves above the other images on the screen. We placed a rectangle (invisible to the user because it is the same color as the background) behind the buttons and the other images. So far, this seems to help the buttons layer over the other images. We are still testing the solution, but it might be something you can try. 

We had everything working perfectly but then accepted the latest SL 360 updates, republished and all drag items actually disappeared behind the background images. Others have described the exact same issue. Removing the backgrounds would pretty much ruin a lot of hard work.

I have a possible workaround but it's sort of limited from what I can tell so far. If you only have one Graphic as your background it would probably do the trick. So say a coloured-pattern background with a set of Drag Items or Objects on stage being randomized by the FreeForm.

So delete your Background image so it's not a layer on the Slide.

Right click on the stage then click Format Background.

Under the Fill tab select > Picture or texture fill

Under Texture: Insert from: Click on the "File..." button and locate your image wherever it's saved on your hard drive.

Essentially, instead of importing an image that becomes a layer, you are forcing the stage itself to become the image you want to use. So the Free form can't force the objects to go behind them.

For this to work smoothly, I'd recommend making your background image the same size as your stage.

I also don't think this is a solution, but it's a temporary workaround if you're in a pickle.

Hopefully the new build with a fix for this comes out soon.

Hi Leslie,

I am experiencing this issue:

"Do you have a background graphic on your slide? If so, we do have an issue filed where some drag items are being hidden by the background graphic."

In addition to experiencing that with drag and drop slides, I'm also experiencing it with custom-built questions (attached screenshot of example before and fixed).

Turning off "shuffle answers" seems to have fixed it for now (although it was happening intermittently, so it's difficult to be certain).

Just wanted to point out that it's happening beyond just drag and drop interactions... so hopefully that will also be included in Storyline's "fix".

Hi Ramona,

From my understanding it's the Drag and Drop, Select One and Select Many Free Form Quizzes. When you use the Randomization functionality it hides them behind your Background. I've only tested those 3. I believe there was a new build that was released last week with a fix for it however.

Not sure what other issues pop up though as I saw some people mentioning Drag and Drops stopped working in Edge after they updated.

Thanks Ramona, and as David mentioned we have it reported for a few different question types in Storyline 3 still.

Our team did release a fix last week for this in Storyline 360 Update 18, so you can install that latest update to continue working. 

Hi Ashley,

I was finally able to get the newest version installed, and it appears to be working as it should now.  Thanks!

That's great news Ramona. 

Thanks for popping in with an update :)

Just popping in to express huge thanks to @David Breen!!

When I was re-dragging an item to another spot (changing my mind to another drop-zone, or just moving it a few pixels aways, for lisibility reasons), some already dropped items - not always the same, sometimes just one, sometimes several...sometimes none) would disappear!
Reading your comments, I had hidden background graphics and set Shuffle to none, but it still wasn't working.

Removing the picture I used as a background for the exercice and setting it as the slide background, leaving just my 4 dropzones and 14 items on the slide seems to have done the trick!!

Hi Marianick and welcome to E-Learning Heroes :)

So glad that you were able to find what you needed here in this conversation and I appreciate you chiming in to share.

I have same problem and we can't change the shuffle to none, because this is requirement that client wants.

Thanks for reaching out, Vimal. We released a fix for this behavior in Storyline 360 and Storyline 3. Can you confirm what version of Storyline you’re using? Go to Help > About Storyline.

If you're on the latest version of Storyline 3 or Storyline 360 and still seeing this issue, please let us know! We'll be happy to test out your .story file.

Hi Alyssa,

I faced the same issue in Storyline 3. The moment all the options are dragged and dropped and Submit button is clicked. The last dropped option gets disappeared. Can you help me out.

Hello Himani!

I'm happy to step in to help! We don't have an active bug report for this issue so it would be helpful to test your file on our end. 

• Are you seeing this error whenever you create a drag and drop interaction, or is it just this one project where you see the items disappear?
• Also, which version of Storyline 3 are you using?

Lastly, would you mind sharing your file? You can either share it in this discussion by using the Add Attachment button or you can share it privately using this upload link.