Drag and Drop items not visible after course is published

Jun 29, 2018

Hello. I had no trouble with my entire project until I published it two days ago and now on one slide, the drag and drop items are missing...

I have deleted all of the other slides in my project so if you select the CCU Investment Products "bubble", the drag and drop is the very last slide. Not sure what happened but on my version they are visible, it is just not visible when published.  I have attached the link for the published version in review for your information, as well.


Thank you!

10 Replies
Alyssa Gomez

Sorry you've run into that roadblock, Becky. 

We're seeing a problem in Storyline 360 on drag and drop slides where objects are incorrectly covered by background images or graphics  when the answers are set to Shuffle.

Until we have a fix in place, you can get around the issue by...

  • Removing the background image.

  • Changing the "Shuffle" setting to None. 

I'm really sorry for the frustration this bug is causing you! I've got it reported to our team so we can begin looking at next steps. As soon as we have a solution, I'll let you know!

Leslie McKerchie

Hello everyone,

Great news!  We just released another update for Articulate 360, and included a few important fixes that you'll see in the release notes here

The item you'll be interested in is:

Fixed: In drag-and-drop interactions, drag items might return to their original positions during quiz review or be hidden by other objects.

Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.

debra cook

Did the Matching also get fixed in this update? See below for reference.


Hi Debra,

Thanks for contacting Articulate Support!

I tested your course in Articulate 360 (Review) using my Google Chrome, the
Matching Drag and Drop do not allow me to drag the answers, same as the
Sequence Drag and Drop.

May I ask if you have the latest Storyline 360 Build 3.17.16188.0
installed? To check select Help > About Storyline.

Are you working with your project file in your local drive c:?

When creating, editing, and publishing Articulate Storyline courses, be
sure you're working on your local hard drive (typically your C: drive).
Working on a network drive or a USB drive can cause erratic behavior due to
latency, such as file corruption, an inability to save changes, and loss of
resources. See this article for more information:


Do you encounter the same issue with a new project file saved in you local
drive c: and a new Sequence/Matching Drag and Drop Question Slide? If you
don't encounter the same issue, please try to delete the problem slide in
your old project and insert a new one. See if this will fix the issue. If
not try to import the slides of your old project to a new project.

If you continue to experience the same issue, I'd like to investigate your
project file. Please upload it to our server here:


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