Drag and Drop not working on Ipad

Hi, I hope someone can help. I have a drag and drop activity that works perfectly on my Pc but not on the ipad. The learner has two attempts. The problem im experiencing is that on the ipad the try again layer seems to get stuck in a loop and so the learner must complete correctly to move on rather than on the 2nd incorrect attempt the incorrect feedback layer displaying. When stuck in the try again layer loop the number of attempts seems to be of no relevance. Any suggestions welcomed, thanks. 

5 Replies
Alyssa Gomez

Hi there Esther! Thanks for letting us know what's going on with your file. How are you accessing the published content on your iPAD--through an LMS? Are you using Safari in Apple iOS 7 or later?

It might be helpful if you could share your file with me, or even just the one slide with the drag and drop interaction. You can either attach it here, or shoot it directly to our support engineers via this form.

Esther Davis

Hi Alyssa,

Thanks for your reply.

Yes to the LMS question, and access has been via Chrome in Apple iOS 9, however my colleagues are also having the same problem and im not sure of their version or access route (I can check if needed).

I managed to find a work around on the last module and use motion paths as part of the interaction for the try again option, but this time its not behaving in the same way.

Alyssa Gomez

Thanks for sending over your file, Esther. It looks like the "Try Again loop" you're seeing is happening in the HTML5 version of the content, even on desktop. I tested this HTML5 link in the latest version of Chrome on desktop and on iPad iOS 10.2 in Safari, and I saw the behavior in both instances. And for comparison's sake, here's the link to the Flash content, where it is behaving correctly. 

I'd like to send this to our Support Engineers to investigate further, so I've opened a case on your behalf (01034290). They'll test your file, and then they'll reach out to you via email to let you know what could be causing the issue. Keep an eye on your inbox for an email from Support@Articulate.com.

Irina Poloubessov

Dear Alyssa,

I have also problem with drag&drop not working , or rather sometimes working and sometimes not, without any systematic behavior (one object can be dragged, the other cannot, randomly), on iPhone SE. Would it be possible for me to send the file for technical support? 
I published it for no LMS, we host it on our local servers.

Thank you very much!