Drag and Match issue in HTML5

Jun 26, 2013

Hello Every one, Recently I got a client requirement i.e; each knowledge check need to have 2 attempts, after last attempt the answer should be shown on screen.

Drag and Match - Knowledge slide contains:  

1. Audio for question and instruction.

2. 4 options and submit button.

The audio is repeating each time when I press try again button. But some how I found solution to fix it.

The Main Challenge is, When I tested this activity in web version every thing works fine. But when it comes to HTML5 version, I found issue like the drag-able items are hiding and every thing went mess-up when I press the retry button.

Can you please help me out from this situation. 

Thanks in advance,

Sudhakar

4 Replies
Christine Hendrickson

Hi there Sudhakar,

First, can you tell me what version of Storyline you're using, please? To find this information, click on "Help" and "About Articulate Storyline".

If you're not running version 3 (1305.2012), please download and install the update using the link below:

Articulate - Storyline Update 3

Once you've finished installing the update, please republish and test your course.

If you're still seeing the issues, can you give a little more information about the workarounds you implemented to get the audio from replaying? Are you able to share the .STORY file here so I can take a look? You're also welcome to share it with our support team, if you'd like.

Thanks!

Sudhakar Reddy

Dear Christine,

Here is the case #00342078. I have attached and shared the screen shot for your reference. To get this, please attempt any of two option and then press submit button. Now click on try again button in incorrect pop-up. Finally you will notice the drag-able items are disappears which is not attempted by the user. 

Hope you will resolve the issue what we facing.

Thanks

Sudhakar

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