Drag & Drop Functionality in IE 11

Hello, Bethany!

I can appreciate that it's frustrating when only a few learners are running into an issue, especially when you're unable to replicate the behavior yourself! I'm glad you reached out about this.

Thanks for letting me know you already tested in SCORM Cloud, since that's usually one of the first things I recommend. 

Do you know what version and update of Storyline you used to publish this file? 

Hi Alyssa,

Thanks for the response! I am on SL360, v3.20.16814.0, which I believe is the most recent version. For now, I've removed the interaction in question, but am honestly quite puzzled by this one!  We've looked at IE update versions, and I have the same version as a user who was "stuck," but couldn't get myself stuck.

Let me know if you'd like the source file to tinker with. 

Sure, I'd love to get a copy of the source file, Bethany! I'll play around with it in Internet Explorer and see if I can recreate the same behavior. You can attach the source file here. 

By the way, what version number if Internet Explorer are you using? 

My browser version for IE is 11.0.9600.19129

The file is attached below. You can find the slide in the Workplace Violence Defined section of the course. Thanks for taking a look!

Hi Bethany!

Thanks for sharing your file. Like you did, I also tested the LMS output in SCORM Cloud. Everything appeared to work correctly! Here's a Peek at my testing. 

When learners report getting stuck on that slide, have you suggested that they try another web browser? If so, does that seem to get them back up and running?

Yes, that's usually what we tell them, as currently we still have some programs that must be opened though IE11, so it's the first and sometimes only browser people have installed , so we try to solve any IE issues that arise until we're officially on another platform. 

Hi Bethany, 

Were you able to share a SCORM Cloud link with those learners who ran into trouble with accessing the course in IE11? It would help to know if it's specific to the browser or the combination of the browser settings they have and LMS. Narrowing it down further would help if your IT team or LMS admin are able to adjust any settings to account for that. 

I'm having this same issue - drag and drop interactions intermittently not working when users use IE11. Republishing is not an option at this point in our process as the modules have been rolled out to over 10,000 people.

What settings are requirements for Storyline 360 Drag and Drop Interactions?

Hi, Candice. So sorry you see some wonky behavior in your drag & drop interaction in IE11, too!

Good thought! No specific settings come to mind, but there are system requirements for viewing Storyline content and what output format is necessary for each feature to work across multiple devices. (I have a hunch you're A-OK here!)

Now, let's dig into some more details. Is your experience similar to Bethany's where learners cannot get the card to snap into the drop target? Also, how are you publishing the course – is it for Web, LMS, or something else?

Hi Katie,

Its published as HTML5 only for LMS.  The objects never snap into a home, they just sit where you drop them.  Then when you click submit you get the "incorrect" answer.  I have a ticket open with support as well, but they're basically just asking me to do all the things I told them we did already.  I have 6000 people who will be doing these 2 modules next week - i need to figure out the problem.  How can I get me resources on this to help me?

Hi Candice,

I took a look at your case, and saw that Cleo has done a bit of testing and has yet to replicate the issue, although your learners were able to with his link. I asked our Senior Support Engineers to take a look, so they'll be in touch soon with next steps! 

Thanks for sticking with us - we'll get to the bottom of it! 

Hi Candice,

we're experiencing the very same issue! All the drop targets features work within a Chrome browser, but Explorer browsers are an issue - and not ALL IE browsers??

Also, when a learner submits the correct response, the incorrect feedback displays. I may just delete the drag and drop questions and create a M/C....

Our issue here - 
https://community.articulate.com/discussions/articulate-presenter/drag-and-drop-question-incorrect-feedback-displayed-when-correct-response-is-selected

Best of luck!

Hey Greg! 

Thanks so much for sending your file over to our team in a Support case. Our Support Engineers will give it a test and reply back soon with their findings!

Hi Alyssa,

Any solution on this issue? I am running into the same issue. Drag and Drop question working for some on IE but not others. Users are reporting that the answer is not dropping on target. It is returning to start point. I cannot replicate the issue. Tested correct in IE, Chrome, SCORM Cloud, mobile. 

Thank you!

We have the same problem with two of our customers. Some IE Users can't drop items on the target. We tried to figure out what the difference between the users is, but we could not find anything. And the problem is the same as Sara described above, we cannot replicate the issue on our devices. 

Hi Sara/Margit,

Thanks for reaching out and letting us know that you learners are running into a similar issue.

Do you know what version of Storyline you're using?

You can check by going to:
Help > About Articulate Storyline

We are currently on Build 3.29.19305.0 of Storyline 360. You can read all of the details here.

We had an issue that was corrected in Update 19. It was specific to using dashed outlines and no fills for the drop targets.

Thanks for sharing your file, Sara. It looks like your setup matches what I've shared above.

I've published your course to SCORM Cloud and I'm curious if any of the users experiencing an issue are able to replicate with this link.

Our targets had dashed outlines but also a solid fill with no transparancy. One of the versions we published used update 25. And we experience the behaviour with courses published by Storyline 3 as well. 

Thanks for the additional information, Margit. 

Sounds like you may be running into something slightly different.

With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Hi Leslie,

We are on Build 3.28.18944.0, so I will update and try that. Thanks!

Hi Leslie,

i am having the same problem mentioned above with the drag and drop sections which is showing the incorrect response even if the correct answer is given in IE 11. We are building on V3.31.19951.0.

Has there been any solution, yet? 

Best regards

Roland

Hi Roland,

Thanks for reaching out, and welcome to E-Learning Heroes!

Sorry to hear you've come across this issue. Are you also using dashed outlines or transparency in your interaction?

With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or you’re always welcome to share with our Support Engineers here. They’re available 24/7 to assist!  We'll delete it when done troubleshooting.