Tell me more about the ELO Touchscreen – I'm not familiar with that type of device! Are you viewing the course from a web browser? Also, where is the course hosted?
Elo touchscreen is a computer monitor but by touching the screen you can
interact with the system. so no need to use a mouse to navigate.
It very similar to a smartphone use.
To view my course I'm using or Chrome or IE.
The html file is on the hard disk of my computer, which is connected to the
touchscreen.
VALEO Electrification Systems Product Group
Tel : +33 4 74 82 52 66
Cel : +33 6 26 49 04 99
10,rue de Revolay - BP71
Parc d'activité de Chesnes
38291 Saint Quentin Fallavier Cedex - France
Viewing a course from the hard disk of your computer can cause issues due to security restrictions, so I'd like to first rule that out as the culprit.
Try hosting the course online using Tempshare or SCORM Cloud (or your own web server or LMS), and let me know if you're still unable to drag the items on the ELO Touchscreen.
VALEO Electrification Systems Product Group
Tel : +33 4 74 82 52 66
Cel : +33 6 26 49 04 99
10,rue de Revolay - BP71
Parc d'activité de Chesnes
38291 Saint Quentin Fallavier Cedex - France
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Also, it looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
6 Replies
Hello!
Tell me more about the ELO Touchscreen – I'm not familiar with that type of device! Are you viewing the course from a web browser? Also, where is the course hosted?
Hello
Elo touchscreen is a computer monitor but by touching the screen you can
interact with the system. so no need to use a mouse to navigate.
It very similar to a smartphone use.
To view my course I'm using or Chrome or IE.
The html file is on the hard disk of my computer, which is connected to the
touchscreen.
*Pascal JACQUIN*
*PES PG Manufacturing Digitalisation Manager*
VALEO Electrification Systems Product Group
Tel : +33 4 74 82 52 66
Cel : +33 6 26 49 04 99
10,rue de Revolay - BP71
Parc d'activité de Chesnes
38291 Saint Quentin Fallavier Cedex - France
Hello, Pascal!
Viewing a course from the hard disk of your computer can cause issues due to security restrictions, so I'd like to first rule that out as the culprit.
Try hosting the course online using Tempshare or SCORM Cloud (or your own web server or LMS), and let me know if you're still unable to drag the items on the ELO Touchscreen.
I'll be standing by!
Hello
OK I will try but for your information, I've the same issue on a tablet
running on Win10 and the file on internal network.
*Pascal JACQUIN*
*PES PG Manufacturing Digitalisation Manager*
VALEO Electrification Systems Product Group
Tel : +33 4 74 82 52 66
Cel : +33 6 26 49 04 99
10,rue de Revolay - BP71
Parc d'activité de Chesnes
38291 Saint Quentin Fallavier Cedex - France
Thanks for the additional information, Pascal.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Also, it looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
I've sent the file in this case
We’ve opened case number 01758765 for you.
Pascal
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