"Drag up for fullscreen" control problem on IOS mobile

Hi Crystal..thanks for replying. .I wish the experience that you are having and show in the movie was the same for me :-)

‘I should add, that when  I click the hand icon, the text label disappears. So that piece of functionality does work.  But dragging the hand icon up...well, it never leaves the screen.  Is there a way to get into the file where the player is controlled in the published output folder, and switch the display of the control off while still retaining the ability to place a finger on screen and scroll the content up to fill the window...seems to me that the icon is somewhat unecessary given the expectation with mobile that you can generally scroll and push content around on these devices anyway .

i’m on An iPhone 7 with iOS 11.2.6

i also see that your course sample uses the storyline player controls, mine doesn’t.  I have them all switched off for a seemless and borderless experience. All navigation is custom.   Wondering if this is a cause of the problem?  I.e. does this control rely on there being some player area to work within?  I’m also testing this as a published scorm 1.2 course, although that shouldn’t make a difference here.....but you never know what effect things can have?

Was also good to discover that this is a storyline player function?.  I hadn’t tested for mobile like this before so was surprised when this control popped up...initially thought it was a browser function.

Appreciate any assist...I might make a screen movie later so you can see it happening if that would help?

Regards

UPDATE:  Crystal - Here's that screen recording of what I'm seeing.

Thanks Peter for that screen recording, that's certainly helpful.

Would you be able to share your .story file so that we can take a look as well? Sounds like you have some custom settings and it'd be nice to do some comparing.

If you cannot share here in the forums, you are welcome to share here privately.

Hi Leslie - I've cut the storyline piece down to 4 screens.  Hopefully enough to see what's happening when published to HTML5 for mobile. 

Yes, thank you Peter. That is certainly helpful and I am able to see the behavior you are reporting here.

I'm opening up a support case on your behalf so that our team can dig into this a bit deeper.

Thanks Leslie. It would be really helpful if someone in the tech team could advise if there is a “switch” in one of the output files in the published package that could be set to turn this control’s visibility off but still allow the content screen to be swiped or pushed up. 

I  understand Peter. I've shared this additional comment with your case.

You will get correspondence via e-mail from support@articulate.com on this :)

Hi!

One of my customers have the same problem - the icon doesn't dissapere, and thereby cover buttons that can't be used. Just like Peter I would also like to know if there is a way to turn the control's visibility off. 

Hello Anna. I received some feedback from the support case I raised for this problem.  Looks like it might be a bug in the player. They are investigating further. My course design was borderless and it used a custom navigation. Meaning.  I had the built in player navigation switched off.  The support person from Articulate tried enabling the player navigation and reported back that after doing this, the drag up control started working normally. So if your course design was like mine...this might be a workaround worth considering.  Its not a solution for me because I don’t like those player nav buttons.  They’re not too intrusive on a mobile but I’m no fan of them on the desktop player.  Just my personal preference there.  Hope there’s something in this you can experiment with ?  

Thanks for popping in to share with Anna here Peter.

I can see that this is being investigated. I'm attaching this thread as we track user impact and so that we can update here when we can as well.

Thank you for this tip Matthew. That was really helpful.  I'm doing some testing on scorm cloud with those lines of code deleted from the story_htlml5.html file.  It initially seemed to work and I definitely spotted the course running with that hand slide control gone - several times too.   But before I could pop the champagne corks...the hand re-appeared... I'm trying to find out if its some tricky caching behaviour on scorm cloud, safari or with the way course updates/overwrites are handled on the scorm cloud site.  So I'm doing lots of deleting and resetting caches and files and deleting again. I'll post here if I get a breakthrough...but do appreciate very much you pointing this part of the html5 file out...its a great lead.  Regards

Hello - I'm having the exact same problem as Peter. I'm using Storyline 360 in Safari 11 on an iphone 7 plus.  The hand only goes away when I enable the Storyline player, however our module is built with custom navigation (however I have the swipe right/left feature enabled).

Does anyone know if this bug has been resolved or if there's a work around to fix it?

Hi Mya,

This issue still is open with our team. We'll let you know here as soon as we have more info! 

The workaround noted is to enable any of the player features, not just the next/previous buttons. Have you looked at any of the other options such as the menu drop down or seekbar? 

Hello,

No I haven't tried that since our courses won't use that feature.

Has this been fixed in the latest release? The finger and arrow icon do not disappear after swiping up. "Drag up for full screen" disappears but it looks like it is just on a timer. 

Hi Curtis,

Sorry that you've been affected by this issue as well, but we do not have an update at this time.

It is still open as we are tracking and investigating.

This thread is attached so that we can update you here when we can and you should now be subscribed.

I have the same annoying problem! :(

(I use storyline 3)

Hello Ares and welcome to E-Learning Heroes :)

Sorry to hear that you've run into a similar issue, but I appreciate you chiming in.

I've updated the report for SL3 as well and included this thread. You should now be subscribed to any updates that we are able to provide.

Hello,

I'm using Storyline 360. I uploaded my course ten times on scorm cloud to test and I don't know which modification could be the cause of it, but I uploaded it once more and then this problem appeared.

Hi Gwenaelle,

I know you were also looking at editing that text, but are you now having issues with it not disappearing? 

Hi Ashley,

I had not seen your answer on this other post before posting here. I did not try anything about editing the text cause I could not find where to do so.

I'm now having the issue with it not disappearing.

I don't know if it may help but one of the modifications I made before uploading my new version was to edit the text of an other element : the one that is displayed when somebody does not answer to a question before clicking on the submit button. That's the only new type of modifications I made between the last two versions.

Hi Gwenaelle, 

No worries - I wasn't sure if you also tried editing and that's what caused the issue. :-) 

Can you share a link to your course so that I could also test it out and see the text not disappearing? Let me know what iOS versions and devices you're viewing it on too. 

Hi Ashley,

Thanks for your help.

The project is almost a deliverable so can I share it with you in private ?

I'm viewing it on an iPhone 5, iOS 10.3.2

Sure thing, Gwenaelle. I'll email you directly from Support@articulate.com and you can share a link with me there! 

I have the same problem :/ 
Let me know, when you have published a solution.