Drop shadow format not present one published

Jan 18, 2021

I just published a course for review and noticed that the drop shadow picture format I put on .jpg files through my course are not appearing.  I used the same default picture format option in a previous course two months ago and had no problems.  I can't figure out why it is not working in this version. I am newish to storyline and the only think I could think of was that when I imported the PowerPoint slides (to serve as a base for the course) some miscellanies formatting came along with the slides.  So on the slides with the images I "reset slide" hoping that would help.  The drop shadow is now appearing in the preview, but still wouldn't appear when it's published to Review 360.  Any suggestions?

1 Reply
Leslie McKerchie

Hi Lauren,

Thanks for reaching out and sharing what you are experiencing in your published output. 

I'm curious if you are seeing this error when viewing the content in Chrome? We did have an issue that was corrected in Update 48 specific to shadows not rendering properly when viewing the content in Chrome.

Do you know what version of Storyline you're using?

You can check by going to:
Help > About Articulate Storyline

We are currently on Build 3.48.24116.0 of Storyline 360. You can read all of the details here.