Dropdowns don't work on Android phone

Dec 14, 2021

Hello there, 

I have developed a course in Storyline 360 that uses a matching drop-down graded question (https://articulate.com/support/article/Storyline-Question-Types). Although users can click on the arrows in the drop downs on a desktop, on Android cell phones, the drop down list is not displayed.  The Android phones used for testing are both using Chrome for the browser.  I have attached a copy of the file in case anyone is able to have a look and help me out. 

Many thanks! 

Pinned Reply
Luciana Piazza

Hello everyone!

I have great news to share! We are no longer seeing this bug where Match and Sequence drop-downs are not working on Android devices running Chrome v81 and v87 when using our latest version of Storyline 360 (Build 3.72.29699.0).

Please let us know if you’re still noticing the issue, and we’ll be happy to continue troubleshooting with you in a support case.

17 Replies
Leslie McKerchie

Hello Sue,

Thank you for reaching out and sharing what you are experiencing with your matching drop-down question. This is an issue that has been shared with our team. 

What version of Chrome are you currently using? 

I wanted to share some information on how we define bugs and how we tackle them when they occur.

Andrew Metcalfe

We're experiencing the same issue - dropdown interface elements in Storyline. Could someone please indicate a likely fix date? This is a big learning feature and user demographic to impact.

Published as SCORM1.2 / Totara LMS / impacting Android devices Chrome or Samsung browser

thank you
-Andrew

 

Andrew Metcalfe

Hi Maria, thank you,
We have not yet established this, however I can say that this bug was exhibited on a recent Android Chrome V96.0.4664.104 and a number of Samsung Browser user devices, so is not restricted to Chrome, or older versions. If I can collect version info I'll provide this also.

thank you

Michelle Estevez

Hello, 

We are experiencing the same issue with dropdowns on Android devices. My co-worker has a Samsung Galaxy S 20. I have attached a screenshot of her current Chrome version and a video of the experience. Any help to get this resolved would be greatly appreciated. 

Jose Tansengco

Hi Michelle,

Sorry to hear that you ran into a similar experience. I opened support case 03240731 on your behalf so we can get this issue looked at by our support engineers. They'll be reaching out to you shortly. For your reference, you can always reach out to our support team by opening a case here

Jose Tansengco

Hi Andrew, 

Most of the affected users here were on a now outdated version of Google Chrome. Are you still experiencing the issue when accessing your courses using the most recent version of Android browsers? If so, I'd recommend reaching out to our support team so they can test the behavior that you are encountering. If they determine that you are being affected by a known issue, here's a quick look at how we tackle and prioritize bugs

Luciana Piazza

Hello everyone!

I have great news to share! We are no longer seeing this bug where Match and Sequence drop-downs are not working on Android devices running Chrome v81 and v87 when using our latest version of Storyline 360 (Build 3.72.29699.0).

Please let us know if you’re still noticing the issue, and we’ll be happy to continue troubleshooting with you in a support case.

Jose Tansengco

Hi Andrew,

There's a possibility that the bug discussed in this thread has been indirectly fixed by an update that was introduced in recent versions of Storyline 360. We regularly test existing bugs in newer versions of Storyline 360, and when we are no longer able to replicate specific issues, we communicate them with our users to let them know that updating will help address certain behaviors. 

If you were being affected by the bug that my colleague Luciana mentioned, try testing the behavior using the latest version of Storyline 360 and let us know if you run into any issues!