Dual upgrades - not sure what is causing playback problem

Nov 02, 2018

Hi everyone,

I currently run SL2 on Win 7 Enterprise.  I am in the process of moving to Windows 10 and SL 3. I downloaded the SL3 trial version on a Win 10 loaner laptop to be sure Win 10 would play nicely with SL3.  I've found one problem that I hope is just a setting that needs updating. 

When I publish a file, there is a slight, but noticeable gap between the slide and the player (see attached screen clipping) and my PREV/NEXT button text is distorted.  Below are the steps I followed.

  • I opened a SL2 file in SL3
  • I published the file trying each of the Publish as formats
  • Slide size is 1024 x 576
  • Display scaling is set to 100%

Is there a reference of optimal settings according to the OS by chance?

Thank you for any help you can provide.

2 Replies
Leslie McKerchie

Hello Paula,

Great news!  We just released another update for Storyline 3 and included a few essential fixes that you'll see in the release notes here.  

The item you'll be interested in is:

Fixed: White lines or borders could appear around slides in published content.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.

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