Somehow, my Articulate templates have been duplicated in my program. Though local IT has gone in to try and delete them, they still appear and lag my course production game and publishing.
I have submitted three help tickets to Articulate Support and have heard from no one. We need assistance here - how can we get someone to respond? No emails and I have checked my junk folder - nothing.
What else do we need to do? Please help; this is very frustrating.
Sorry to hear you are having trouble with the inbuilt templates. So you have removed the duplicates from the Content > Templates folder - perhaps you need to do a repair of Storyline. Here is the link with more information
Looks like Wendy has popped in to assist you here. I would check out the repair as well if you are having difficulty with your software. If you need to work with our team, and I know you mentioned trying to file a case in another thread, you can try in another browser perhaps or e-mail support@articulate.com and one will be created for you.
Thank you Lisa nd Wendy for your prompt response. I have passed the repair info on to the IT team and they will try that. If that doesn't work I will try the support email you provided Leslie. I appreciate your help!
I have been waiting for IT to assist in these instructions, which they attempted today. Unfortunately, the duplicate files still exist. And in the Content folder all that shows is Modern Interactions so I am confused as to how to remedy the duplicate templates. Please advise?
"Good communication is less about saying what you mean, and more about defining what you say."
― Kelli Jae Baeli
This electronic message transmission contains information from the Company that may be proprietary, confidential and/or privileged. The information is intended only for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying or distribution or use of the contents of this information is prohibited. If you have received this electronic transmission in error, please notify the sender immediately by replying to the address listed in the "
I see where you have reached out to our support team and are currently working with Victor (00731224).
I did want to pop into this thread and let you know that responding to the forums via e-mail attaches your signature, but you are welcome to pop in and edit if needed.
6 Replies
Hi Kymberley and welcome to the forum.
Sorry to hear you are having trouble with the inbuilt templates. So you have removed the duplicates from the Content > Templates folder - perhaps you need to do a repair of Storyline. Here is the link with more information
Hi Kymberley!
Looks like Wendy has popped in to assist you here. I would check out the repair as well if you are having difficulty with your software. If you need to work with our team, and I know you mentioned trying to file a case in another thread, you can try in another browser perhaps or e-mail support@articulate.com and one will be created for you.
Thank you Lisa nd Wendy for your prompt response. I have passed the repair info on to the IT team and they will try that. If that doesn't work I will try the support email you provided Leslie. I appreciate your help!
Hello,
I have been waiting for IT to assist in these instructions, which they attempted today. Unfortunately, the duplicate files still exist. And in the Content folder all that shows is Modern Interactions so I am confused as to how to remedy the duplicate templates. Please advise?
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Kymberley Powell
Communications Coordinator/NAD Internal Communications
kymberley.powell@starwoodhotels.com
"Good communication is less about saying what you mean, and more about defining what you say."
― Kelli Jae Baeli
This electronic message transmission contains information from the Company that may be proprietary, confidential and/or privileged. The information is intended only for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying or distribution or use of the contents of this information is prohibited. If you have received this electronic transmission in error, please notify the sender immediately by replying to the address listed in the "
Hi Kymberley!
I see where you have reached out to our support team and are currently working with Victor (00731224).
I did want to pop into this thread and let you know that responding to the forums via e-mail attaches your signature, but you are welcome to pop in and edit if needed.
Hi Kymberley!
I popped in to check on your case and see where you are working on setting up a session with Victor. I'll continue to follow along.
This discussion is closed. You can start a new discussion or contact Articulate Support.