5 Replies
Jeselle Favor

Thank you for the replies guys! I am not working from a network, though. I work straight from my desktop. I will try reinstalling the software sometime this week if this problem persists. That said, is there another way to repair SL2 besides uninstalling and reinstalling it?

Ali Goulet

Hey Jeselle,

Thanks for letting us know. If you're still encountering this after following the simple repair, I'de recommend running through the steps in this article

Let us know how it goes! You can also reach out to our Support Engineers directly by way of this form if you run into any snags or the issue still persists. If you do go that route, feel free to share your case number here and I'll be sure to follow along with it. :)