E-Learning freezes randomly
Feb 23, 2018
Hi
We've got an e-learning which someone did for us in 2016. It's still in use, so we transfered it to our new LMS from IMC. Therefore I exported it in Storyline 360 as SCORM 1.2 file with HTML5/Flash without Mobile Player for LMS. At our LMS I published it with SCORM 1.2 standard.
Now some users are telling us, that the e-learning doesn't work properly. It freezes at different places - the only thing you can do is to use the button "back" from the LMS or browser and restart the e-learning content.
We tried it with Chrome and Internet Explorer 11. We randomly got the problem ourselfs as well. Especially when you want to change from the first site of a chapter to the next slide and you're clicking before the whole content appears it freeze (see printscreens).
We don't know what's wrong. Do you have an advice for us?
Thank you for your help.
Regards, Melanie
13 Replies
Hi Melanie!
Thanks so much for that information, and I'm really sorry your learners are getting stuck.
Would you mind sharing the original (unpublished) Storyline file with us? You can send it over by clicking here.
We'll give it a test in SCORM Cloud and let you know what we find!
Hi Alyssa
I did send you the file yesterday. Thank you for your help.
Thanks, Melanie!
I took a peek into your case, and I see that Renato suggested that you update your software to the latest version of Storyline 360.
If you have any questions about that, feel free to reply to Renato's email!
Thanks for your help. It solved my problem.
Hi,
I'm having the same problems right now and I'm very desperate because I'm unable to continue with my work! But only since yesterday when I installed Storyline 360 update 3.13.15006.0.
Any ideas?
Melanie, which update do you use right now?
Thank you for your help!
>> story-files and URL to tempshare --> Case Number: 01292734
Hi Siegbert! Thanks for including your case number. Opening a support case for these kinds of issues is a smart move. Our engineers will reach out to you shortly!
In the meantime, can I gather some more information from you?
You mentioned that Storyline crashes when clicking the 'next' button after the course is published.
When I said 'crash' I ment FREEZE. The same like Melanie had posted.
* Did you publish for LMS, Web, or something else?
I prefer LMS!
* Where did you host the published content to test it?
Local and at tempshare.articulate.com
Von meinem Smartphone gesendet.
When I said 'crash' I ment FREEZE. The same like Melanie had posted.
* Did you publish for LMS, Web, or something else?
I prefer LMS!
* Where did you host the published content to test it?
Local and at tempshare.articulate.com
Von meinem Smartphone gesendet.
Thanks, Siegbert. I'll be sure to add those details to your case!
Hi,
I added one more .STORY file to my case. The uploaded .STORY file worked properly over month. Yesterday I took it and didn't make any changes (!!!), just published it once again with update 3.13.15006.0 and: FREEZE!
Isn't that a proof that something went wrong with this update?
Thanks for your help,
Siegi
Thanks, Siegi. I took a peek into your case, and I can see Shalom sent you instructions for accessing a rollback version of Storyline 360. If you have any questions about that, feel free to reach out!
I am having the same issue, our courses are freezing on random screens for random users.
I was able to capture the error in a screenshot which is not making too much sense to me but the window was frozen and nothing was working.
I am using Storyline 3 and will highly appreciate if someone can help?
Thank you,
Muhammad
Hi Muhammad!
I'm sorry this is affecting your courses and even causing issues for random users! I see that you've submitted a case with our Support Engineers and Eric is testing your file! Good call to submit a case.
I'd encourage you to keep the conversation going with Eric so that we can understand the root cause! I'll be following along to see how it progresses.
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