E-Learning freezes randomly
We've got an e-learning which someone did for us in 2016. It's still in use, so we transfered it to our new LMS from IMC. Therefore I exported it in Storyline 360 as SCORM 1.2 file with HTML5/Flash without Mobile Player for LMS. At our LMS I published it with SCORM 1.2 standard.
Now some users are telling us, that the e-learning doesn't work properly. It freezes at different places - the only thing you can do is to use the button "back" from the LMS or browser and restart the e-learning content.
We tried it with Chrome and Internet Explorer 11. We randomly got the problem ourselfs as well. Especially when you want to change from the first site of a chapter to the next slide and you're clicking before the whole content appears it freeze (see printscreens).
We don't know what's wrong. Do you have an advice for us?
Thank you for your help.