A few colleagues have encountered a problem when signing-up for the free trial. They enter an e-mail address but although it's a correct address Articulate reports it as being 'invalid'. What is the problem here?
It could be that they are being blocked by our spam detection, but it's easiest and safest to troubleshoot these issues with our Support team directly. If you can have those colleagues message us here or send an email to Support@articulate.com we'll get them fixed right up!
"I am having issues loading the Articulate software onto my laptop – I have tried 3 email addresses, and all of them come back as invalid – are you aware of anything I might be doing wrong?"
I have seen this issue quite a few times now. What is causing Articulate to classifiy valid e-mails addresses as 'invalid'?
We use a number of things to identify a free trial or ELH user sign up as potential spam, so it's a bit much to share all those here, but if you're seeing that message consistently it sounds like it may be an issue with the IP address being flagged. Either way, our Support team is ready and able to fix this up for individual users and it's problematic across your entire team we can look into any other specifics that may be causing it.
If you could figure out a pattern, so could potential spammers! Let our team know if you run into any other trouble and they'll work from the back end to make sure you and your colleagues can access the tools without issue.
6 Replies
Hi John,
It could be that they are being blocked by our spam detection, but it's easiest and safest to troubleshoot these issues with our Support team directly. If you can have those colleagues message us here or send an email to Support@articulate.com we'll get them fixed right up!
Great..thanks Ashley...that's what I asked them to do!
Here is another user with the same problem:
"I am having issues loading the Articulate software onto my laptop – I have tried 3 email addresses, and all of them come back as invalid – are you aware of anything I might be doing wrong?"
I have seen this issue quite a few times now. What is causing Articulate to classifiy valid e-mails addresses as 'invalid'?
Thanks, John.
We use a number of things to identify a free trial or ELH user sign up as potential spam, so it's a bit much to share all those here, but if you're seeing that message consistently it sounds like it may be an issue with the IP address being flagged. Either way, our Support team is ready and able to fix this up for individual users and it's problematic across your entire team we can look into any other specifics that may be causing it.
OK Ashley....I'll keep an eye out for any patterns in the way it works or rejects users!
If you could figure out a pattern, so could potential spammers! Let our team know if you run into any other trouble and they'll work from the back end to make sure you and your colleagues can access the tools without issue.
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