Editing screen recording - The video could not be encoded?

Dec 03, 2015

Hi - i'm currently creating my first screen recording in Storyline 2, and when I try to crop the video or add a water mark in the editor I always get this error message:

'The video could not be encoded'

I'm really baffled and was hoping someone might be able to help.

I have made sure the video is saved in my C: drive and not on a network drive.

I have tried to export the video into a new scene

I have created the recording within Articulate and not a 3rd party software.

It just doesn't work for me. I'm using the trial version so not sure if that makes a difference?  Does anyone have any ideas?  I've attached the video...

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