eLearning is done! Now what? Absolutely nothing :/
I'm not sure if I'm in the best thread for this, so I apologize if not. I work in the training department for a large corporation. eLearning is a new capability for our department. We've only been able to create internal eLearning courses since about 6 months ago. Since then, I've gotten flooded with eLearning creation requests. I meet with the SMEs, go over the content, develop a plan, etc. Once the module is created to their satisfaction, they send it to the other stakeholders to get their final approval before rolling it out in our LMS.
That last step is where I've been finding that the process looses steam. For example, SME: "Looks great! I'll get approval from my boss and my counterpart at corporate and then we'll roll it out!" and then it waits and waits and waits for approval before eventually loosing steam. The SME doesn't care whether or not it gets finalized in the LMS because they've done what is required of them, they can check their box and call it a day. However, it's incredibly frustrating for me to spend a ton of hours working on things that nobody ends up seeing and using. This has happened about 10 times (granted, only from 2 or 3 different people) since July.
1- I've decided to start holding a kickoff meeting with not just the SME but also all stakeholders involved in the approval of the module to help make sure we're on the same page / put faces to names / etc.
2- My boss and I also discussed starting charging other departments for this service. It's not unheard of as currently if an employee takes a training course, their department is charged $X and that money goes towards covering the cost of the course, etc. However, it's just something we've never set up before within my team.
I'm wondering if anybody has ever set up a charge back system for other departments for eLearning creation? Also would love to know any other tips you guys have found in order to prevent issues like this?