Email hyperlink

Apr 02, 2013

Hi all,

I have tried to put an email link on our demo homepage. It currently looks like this;

When in preview, I get the message of ' Email support is not available while previewing', and once published, the link appears highlighted when hovered over, but nothing happens 'on click'.

Any suggestions? 

Thanks in advance,


10 Replies
Christine Hendrickson

Hi Emily and Micheal,

Sorry to jump in on the thread like this, but I couldn't help wondering if Emily is viewing the published content locally. Have you tried uploading the course to a web server or LMS before using the link? If not, that may be the reason it's not working for you.

If you view published Storyline content on your local hard drive or send it to someone else to view on their local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail.
To properly test your published content and share it with others, upload it to the environment for which it was published. Please review the following article for details:
I published and uploaded the course to Articulate Online for testing, to see if I was able to interact with the email link. It's currently working for me in Google Chrome, Mozilla Firefox and Internet Explorer (which did prompt, but still functioned).
Can you take a look and let me know if this works for you as well, please?
Also, just wanted to say I love the design of the course. Great job!
Leslie McKerchie

Hi Heather!

Are you testing the published output in the intended location?

There are specific requirements that must be met by the learner’s computer for email triggers to function properly:

  • The learner must have an email client installed (for example, Microsoft Outlook), and they must have an email account configured in the program.
  • The email client program must allow JavaScript and HTML submits. Some programs, like Lotus Notes and Groupwise, don't allow these features. As a result, email triggers won't work in these programs.

Tighter security restrictions in modern web browsers, operating systems, and anti-virus programs can also interfere with email triggers. We recommend testing published content in its final environment to determine if email triggers will work as expected.

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