Email hyperlink working in one course but not another By Kimberley Martinsen HI! I have 2 courses with email hyperlinks on 1 slide and I am using Storylin360 In the first course the email hyperlink works perfectly, opening an email using my email client, when the link is clicked (tested in Articulate Online). https://360.articulate.com/review/content/d3aae755-961c-4965-9858-62531f10f087/review The second course is a copy of the first course, however the email link is NOT working :( I'm stumped as to why this is happening. https://360.articulate.com/review/content/5d36ed7c-3e6f-440c-8eec-79da6e1df96b/review The slide is called 'Cases' in case you want to take a look at my courses. Cheers Kimberley
Matthew Bibby over 4 years ago10/30/17 at 1:15 am (UTC) Can you please show how you have set those links up? It's not easy to tell from the published output.
Kimberley Martinsen Author over 4 years ago10/30/17 at 1:20 am (UTC) Hope the screenshot helps. This is from the copied course, which is NOT working email_hyperlink.JPG
Kimberley Martinsen Author over 4 years ago10/30/17 at 1:23 am (UTC) and this is from the course where it does work osteoporosis_email_hyperlink.JPG
Matthew Bibby over 4 years ago10/30/17 at 1:50 am (UTC) Try replacing that with mailto:carole.reeve@jcu.edu.au.
Kimberley Martinsen Author over 4 years ago10/30/17 at 4:21 am (UTC) Hi Matthew. Thanks for the suggestion. Unfortunately it didn't work. Here are the other things I have tried in order to try and ascertain what is going on: Copied slide, deleted text box, inserted new text box, inserted new email hyperlink Created new blank slide, inserted text box, inserted email hyperlink Created new project, added new blank slide (no template), inserted text box, inserted email hyperlink Sadly, all have failed. I recently updated SL360, and wonder if there is some new bug that is preventing this functionality from working.
Matthew Bibby over 4 years ago10/30/17 at 5:13 am (UTC) I just tested it here and it seemed to work okay. Try this. Carol.story
Kimberley Martinsen Author Matthew Bibby over 4 years ago10/30/17 at 5:38 am (UTC) OK - that worked when I put the 'mailto:carole.reeve@...' in the jump to url/file instead of Action send email. Thanks so much Matthew :)
Matthew Bibby over 4 years ago10/30/17 at 6:35 am (UTC) No worries. And if you want to get fancy, you can even pre-populate the subject: mailto:carole.reeve@jcu.edu.au?Subject=I%20have%20a%20question...
9 Replies
Can you please show how you have set those links up? It's not easy to tell from the published output.
Hope the screenshot helps. This is from the copied course, which is NOT working
and this is from the course where it does work
Try replacing that with
mailto:carole.reeve@jcu.edu.au.Hi Matthew.
Thanks for the suggestion. Unfortunately it didn't work. Here are the other things I have tried in order to try and ascertain what is going on:
Sadly, all have failed. I recently updated SL360, and wonder if there is some new bug that is preventing this functionality from working.
I just tested it here and it seemed to work okay.
Try this.
OK - that worked when I put the 'mailto:carole.reeve@...' in the jump to url/file instead of Action send email.
Thanks so much Matthew :)
No worries. And if you want to get fancy, you can even pre-populate the subject:
Fantastic - I like fancy :)