When I publish my storyline project, the email link does not work. I tried using IE and Chrome and both failed. When the user tries to click on the "contact us" link, the text on the page disappears. What am I doing wrong?
Are you testing the published output locally or within the intended environment? Testing it locally could be causing the issues with your security settings. You may want to look into the options in this article for a web server.
10 Replies
Hi Amy
SL1 or SL2 - can you post up one of the slides with the Contact us link
Hi Amy
it's not popup blockers in the browser? I have just created a contact me link to email and it works in IE
Here is the slide, I checked the popup blockers in the browser as well.
Hi Amy
you were triggering on the text box and not on the hotspot you created over the 'contact us' link.. have updated the Story file
Thank you Wendy!!
I think it may be the browser settings at my office. I published your version and it wouldn't work for me on IE10 or chrome.
Hi Amy,
Are you testing the published output locally or within the intended environment? Testing it locally could be causing the issues with your security settings. You may want to look into the options in this article for a web server.
Hi Amy
I uploaded the three published files we have been working with to dropbox...here are the links for you to test - all 3 work for me
your original file - https://dl.dropboxusercontent.com/u/23629756/exitslide%20output/story.html
my update to your file- https://dl.dropboxusercontent.com/u/23629756/exitslide-SL1-wendy%20output/story.html
my sample file - https://dl.dropboxusercontent.com/u/23629756/Contactme-SL1-Wendy%20output/story.html
hope this helps
I think I figured it out. If I publish it as a web version and use the html 5 version my links work.
Thanks for all of your assistance.
Great to hear you got it working...
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