Email trigger doesn't work Dec 18, 2017 By Joanna Kurpiewska Hi Heroes, I don't how if I'm missing something but the email trigger in Storyline doesn't work for me. Yes, I have email client installed (Outlook) Yes, my browsers have scripting enabled. No, I'm not testing it locally - having it uploaded on Review doesn't work either. https://360.articulate.com/review/content/86b504a4-060f-4342-8aa1-19a150cf4b73/review I've created this trigger plenty of times so don't understand what's wrong. Can anyone shed a light on the issue please. Here's a file I'm testing. email.story
Susi B Hero over 6 years ago12/18/17 at 9:12 am (UTC) Hi Joanna, did you test it in your LMS or on your website? Because it´s not working in Review. ;) Susi
Leslie McKerchie Staff over 6 years ago12/18/17 at 4:10 pm (UTC) Hey Joanna! Does this link work well for you?
Joanna Kurpiewska Author Leslie McKerchie over 6 years ago12/19/17 at 2:03 pm (UTC) Hi Leslie when I'm testing your link via IE it just opens a new Chrome window. On Chrome it doesn't work at all. I've tested the file on Scorm Cloud but clicking the button closes the window in which the slide is displayed.
Phil Mayor Hero over 6 years ago12/19/17 at 2:06 pm (UTC) What is your default for emails? Typically the new window should invoke the email client.
Joanna Kurpiewska Author Phil Mayor over 6 years ago12/19/17 at 2:10 pm (UTC) This post was removed by the author
Joanna Kurpiewska Author over 6 years ago12/19/17 at 2:22 pm (UTC) Got it! had to change the settings in Windows
Leslie McKerchie Staff over 6 years ago12/19/17 at 3:05 pm (UTC) Woo hoo! Glad you were able to find what you needed Joanna :) Thanks for the update.
Erin S over 6 years ago12/29/17 at 5:07 pm (UTC) Joanna, how did you fix the issue? I must be missing something.
Leslie McKerchie Staff over 6 years ago12/29/17 at 5:48 pm (UTC) Hi Erin - Do you have a default e-mail client set up? It sounds like that's what Joanna had to do. Hopefully she'll be able to chime in and assist if she has some tips :)
Erin S Leslie McKerchie over 6 years ago12/29/17 at 7:13 pm (UTC) I do, i have Outlook set up. What is strange is that I can click the email and it'll pop up, BUT it closes the course at the same time. I'm using Chrome.
Leslie McKerchie Staff over 6 years ago01/04/18 at 2:22 pm (UTC) Hello Erin! I've seen this reported previously, but the user tracked the issue down to Chrome, their LMS, and SCORM 1.2 as you can see here. Do you experience a similar issue if you test in SCORM Cloud?
10 Replies
Hi Joanna,
did you test it in your LMS or on your website? Because it´s not working in Review. ;)
Susi
Hey Joanna!
Does this link work well for you?
Hi Leslie
when I'm testing your link via IE it just opens a new Chrome window. On Chrome it doesn't work at all.
I've tested the file on Scorm Cloud but clicking the button closes the window in which the slide is displayed.
What is your default for emails? Typically the new window should invoke the email client.
This post was removed by the author
Got it! had to change the settings in Windows
Woo hoo! Glad you were able to find what you needed Joanna :) Thanks for the update.
Joanna, how did you fix the issue? I must be missing something.
Hi Erin - Do you have a default e-mail client set up? It sounds like that's what Joanna had to do.
Hopefully she'll be able to chime in and assist if she has some tips :)
I do, i have Outlook set up. What is strange is that I can click the email and it'll pop up, BUT it closes the course at the same time.
I'm using Chrome.
Hello Erin!
I've seen this reported previously, but the user tracked the issue down to Chrome, their LMS, and SCORM 1.2 as you can see here.
Do you experience a similar issue if you test in SCORM Cloud?
This discussion is closed. You can start a new discussion or contact Articulate Support.