Email trigger uses existing window
Mar 18, 2014
Hi there!
New user to Articulate Storyline and first post to the forums. I have read through tons of the other posts, and am pretty geeky so I tried figuring this out myself. I have a very simple email trigger on someone's name on a slide. I have posted my storyline files to our sharepoint server - which is where it will be hosted. (I read previous posts about how this was an issue). We all use Outlook with an exchange server, so there is no conflict with things like groupwise and so forth.
The other links on the page (to elsewhere on our sharepoint page and a pdf) all work just fine - they open in a new window. But, the trigger for the email takes over the existing window where my storyline file is playing. Yes it opens Outlook just fine. But, the slide is gone - replaced by an Internet Explorer message: "Internet Explorer cannot display the webpage."
I have tested this in Chrome and it worked perfectly. So, now I wonder if it's an IE version issue and I have to wait for our IT guys to let us update the browser. I prefer Chrome, but our user environment is an IE 9 one, and I can't hope that our users will have installed Chrome like I have.
Thoughts? Thanks, in advance, for your help!
Aaron 
3 Replies
Hi Aaron and welcome to Heroes!
Sorry to hear about the issues you're experiencing with the email trigger and IE9. The email trigger is a tricky one as it can run into some browser security issues as described here. Have you tested it in a later version of IE to see if the behavior is resolved there? If you'd like to share the course or an example here I'm happy to test in IE11.
I can share the course with you, Ashley. What is the best way to do that? And, do I need every file that Storyline creates when I publish it?
Thanks!
Hi Aaron,
You could either share the course here in the forums if you'd like, or you could send me a private message with a link to the published version hosted on a web site or a link to download the published output folder say within Dropbox or similar? If sharing the published output, we'll want all the folders and files created.
This discussion is closed. You can start a new discussion or contact Articulate Support.