I have successfully published my story for LMS delivery, but when I try to email the file to my LMS administrator I am getting an error message that states: An error has been encountered while preparing the email. Either there is no default mail client or the current mail client (Microsoft Outlook) cannot fulfill the messaging request. Please install or configure your mail client as the default mail client. Error Code (2). Any idea what I should do here?
Do you have a mail client installed on your machineandset as your default mail client?
If you're unable to get the client to communicate with the Storyline feature, you could try zipping the output files manually and adding them to an email as an attachment.
Let me know if you have any trouble with this, or any questions.
Actually, I also have the same issue in here, even thoughtthat yes I have my outlook mail as t as default.
I would like to ask your assistance as if I would do as you mentionedand have it as a Zip file, it would be very large to attach in an email, isthere any possibility to get the files to smaller?
If the file is too large to email (including the zipped version) you may want to look into using a file sharing service such as Dropbox or Wetransfer.com to send the files to your LMS administrator. You may also check with them to see if they have an FTP site that you could upload the file too.
What is the cause of this issue? I have been emailing all along and out of the blue I get the same error message. There has to be a root cause of some kind.
You see the same message when clicking on the "email" button from the publish successful window? As Christine mentioned it's based on the email client not being about to communicate with the Storyline interface, so I'd recommend zipping the published output and sharing that way.
Thank you for the reply, I appreciate it. I have gone to a zip file and placing it on a shared drive, it was just a tad bit easier to email. I guess we could all have such issues! HAHAH!!! Thanks again!!
Jim Elder
IS Training Specialist
Shriners Hospitals for Children
2900 Rocky Point Drive
Tampa, FL 33607
Office: (813) 367-2268
Email: jelder@shrinenet.org
CONFIDENTIALITY NOTICE: This e-mail communication and any attachments may contain confidential and privileged information for the use of the designated recipients. If you are not the intended recipient, (or authorized to receive for the recipient) you are hereby notified that you have received this communication in error and that any review, disclosure, dissemination, distribution or copying of it or its contents is prohibited. If you have received this communication in error, please destroy all copies of this communication and any attachments and contact the sender by reply e-mail or telephone (813) 281-0300.
No problem Jim - and just an FYI when you reply via email your signature is included as well. You can edit your post to remove that information if you'd like.
CONFIDENTIALITY NOTICE: This e-mail communication and any attachments may contain confidential and privileged information for the use of the designated recipients. If you are not the intended recipient, (or authorized to receive for the recipient) you are hereby notified that you have received this communication in error and that any review, disclosure, dissemination, distribution or copying of it or its contents is prohibited. If you have received this communication in error, please destroy all copies of this communication and any attachments and contact the sender by reply e-mail or telephone (813) 281-0300.
OK...I am having the same problem. I must admit to being frustrated with the lack of clarity about what's causing the problem. Nevertheless, zipping is not working. How do I check to see what my default mail client is set to in Articuclate Storyline2?
It's the email client installed on your system - so if you're using Outlook on a Windows computer, that is what it would default too. When you mentioned zipping is not working do you mean you're unable to zip the published output or you're unable to email that? The latter may be do to overall size issues - but if you're not seeing it zip at all could you tell us more about what occurs when you try to zip it? Are you publishing locally as detailed here?
[cid:image003.png@01D12C48.EB9EB7D0]Peggy
I can open the story HTML file and it runs. But how do I send this via email??? I need to include a link in a training announcement.
I'm publishing to CD and clicking the email tab and I get this same message. I've done this successfully in the past and now it's giving me the error message. I double checked my default email and it's set, I also restarted my computer to no avail.
If the email client isn't able to communicate with Storyline that may be why you're receiving the error message. Were you able to try sharing it the way Christine and I previously recommended?
As Christine mentioned it's based on the email client not being about to communicate with the Storyline interface, so I'd recommend zipping the published output and sharing that way.
Saving and attaching a zip file is a workaround. While this may solve your issue it is not appealing to workaround a product on which you spent good money.
I was able to solve this issue for one of my users by repairing MS Office installation.
Windows 7.
Click Start
Click Control Panel
Click Programs and Features
1.) Highlight Microsoft Office (whatever your flavor)
At top of program listing window (Organize/Uninstall/Change)
2.) Click Change
In Microsoft Office window
3.) Click Repair
4.) Click Continue
Restart
Hopefully this will solve your problem so you can get what you paid for.
18 Replies
Welcome to E-Learning Heroes, Susan!
Do you have a mail client installed on your machineandset as your default mail client?
If you're unable to get the client to communicate with the Storyline feature, you could try zipping the output files manually and adding them to an email as an attachment.
Let me know if you have any trouble with this, or any questions.
Thanks!
Hi Christine,
Actually, I also have the same issue in here, even thoughtthat yes I have my outlook mail as t as default.
I would like to ask your assistance as if I would do as you mentionedand have it as a Zip file, it would be very large to attach in an email, isthere any possibility to get the files to smaller?
Cheers!
Mohamed
Hi Mohamed and welcome to Heroes!
If the file is too large to email (including the zipped version) you may want to look into using a file sharing service such as Dropbox or Wetransfer.com to send the files to your LMS administrator. You may also check with them to see if they have an FTP site that you could upload the file too.
Hope that helps!
What is the cause of this issue? I have been emailing all along and out of the blue I get the same error message. There has to be a root cause of some kind.
Hi James,
You see the same message when clicking on the "email" button from the publish successful window? As Christine mentioned it's based on the email client not being about to communicate with the Storyline interface, so I'd recommend zipping the published output and sharing that way.
Thank you for the reply, I appreciate it. I have gone to a zip file and placing it on a shared drive, it was just a tad bit easier to email. I guess we could all have such issues! HAHAH!!! Thanks again!!
Jim Elder
IS Training Specialist
Shriners Hospitals for Children
2900 Rocky Point Drive
Tampa, FL 33607
Office: (813) 367-2268
Email: jelder@shrinenet.org
CONFIDENTIALITY NOTICE: This e-mail communication and any attachments may contain confidential and privileged information for the use of the designated recipients. If you are not the intended recipient, (or authorized to receive for the recipient) you are hereby notified that you have received this communication in error and that any review, disclosure, dissemination, distribution or copying of it or its contents is prohibited. If you have received this communication in error, please destroy all copies of this communication and any attachments and contact the sender by reply e-mail or telephone (813) 281-0300.
No problem Jim - and just an FYI when you reply via email your signature is included as well. You can edit your post to remove that information if you'd like.
Thanks for the heads up!
CONFIDENTIALITY NOTICE: This e-mail communication and any attachments may contain confidential and privileged information for the use of the designated recipients. If you are not the intended recipient, (or authorized to receive for the recipient) you are hereby notified that you have received this communication in error and that any review, disclosure, dissemination, distribution or copying of it or its contents is prohibited. If you have received this communication in error, please destroy all copies of this communication and any attachments and contact the sender by reply e-mail or telephone (813) 281-0300.
OK...I am having the same problem. I must admit to being frustrated with the lack of clarity about what's causing the problem. Nevertheless, zipping is not working. How do I check to see what my default mail client is set to in Articuclate Storyline2?
Hi Margaret,
It's the email client installed on your system - so if you're using Outlook on a Windows computer, that is what it would default too. When you mentioned zipping is not working do you mean you're unable to zip the published output or you're unable to email that? The latter may be do to overall size issues - but if you're not seeing it zip at all could you tell us more about what occurs when you try to zip it? Are you publishing locally as detailed here?
Ashley,
Thanks for your response. This is the first screen I see after publishing.
[cid:image001.png@01D12C48.6E6B0570]
Then, I selected EMAIL
[cid:image002.png@01D12C48.6E6B0570]
If I zip, I see this:
[cid:image003.png@01D12C48.EB9EB7D0]Peggy
I can open the story HTML file and it runs. But how do I send this via email??? I need to include a link in a training announcement.
HI Margaret,
I just wanted to connect it to this other thread where I believe we're discussing something similar.
I'm publishing to CD and clicking the email tab and I get this same message. I've done this successfully in the past and now it's giving me the error message. I double checked my default email and it's set, I also restarted my computer to no avail.
Hi Bo
I've seen this and in my case the email screen opened behind the SL screen so I couldn't see it...check the bottom toolbar to see if it is active
Wendy
Thanks for the feedback but it's not showing up, just the error message addressed above.
Bo
Hi Bo,
If the email client isn't able to communicate with Storyline that may be why you're receiving the error message. Were you able to try sharing it the way Christine and I previously recommended?
As Christine mentioned it's based on the email client not being about to communicate with the Storyline interface, so I'd recommend zipping the published output and sharing that way.
Saving and attaching a zip file is a workaround. While this may solve your issue it is not appealing to workaround a product on which you spent good money.
I was able to solve this issue for one of my users by repairing MS Office installation.
Windows 7.
Click Start
Click Control Panel
Click Programs and Features
1.) Highlight Microsoft Office (whatever your flavor)
At top of program listing window (Organize/Uninstall/Change)
2.) Click Change
In Microsoft Office window
3.) Click Repair
4.) Click Continue
Restart
Hopefully this will solve your problem so you can get what you paid for.
Thanks for popping in to share your solution Ronald :) That could certainly help someone in the future.
Welcome to E-Learning Heroes as well!
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