Embedded Engage not working on Windows 7 OS
Oct 01, 2012
Hi all:
I have a question I'm hoping someone can answer. I've published a Storyline learning that has some Engage pieces embedded into it. Without thinking, I published with the defaults (meaning HTML 5 and "Use Articulate Mobile Player on iPad").
It seems that when I publish this way, people who are on WIndows XP are able to view the Engage pieces, but those on Windows 7 cannot. I tried to publish without the HTML 5 and "Use Articulate..." options selected, and am waiting to hear if anyone has challenges.
Has anyone else had similar experiences with Windows 7 and Windows XP? Any assistance is much appreciated.
Thanks,
Judy
1 Reply
Good Afternoon, Judy.
This difference is more likely due to differing browser environments than Windows OSes. Do you know what Internet Browser(s) is/are being used on the machines that aren't working versus the ones that are? Also, would you mind sharing a URL to your published course so that we can take a look?
If your content is proprietary, please feel free to submit a Support Case (and include a copy of your .story file) and we'll take a look at the problem in a more private environment. Thanks!
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