Embedded Microsoft Stream is frozen

Hi, 

I"m in Storyline and I am attempting to embed a Microsoft Stream video.  Once I embed it seems to take and I get a gray screen that says video.  When i try to use the play button to see if the video plays, the screen turns white and a circle on the upper left hand corner appears as if it's timing then it just simply freezes.  Can someone help me understand why it isn't playing? Thanks, Viviana

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