Embedded .mp4 video stops at a certain point.

I have republished an old storyline training module that has lots of .mp4 videos.  The last video for some reason now stops and freezer about 3/4 the way through.  It didn't do this before.  I have checked the video in premier and it seemed to work fine.  IT is also the case that the video stops when previewing the training on the Articulate 360.com review site.  I am not sure what I should do.  It is happening in both Chrome and Edge.  It didn't do this in IE though.


Any ideas?


7 Replies
Leslie McKerchie

Hi David,

Thanks for reaching out and sharing what you see in your published file. Nothing comes to mind, but we'd be happy to help since you can replicate it in multiple environments and browsers.

I'd like you to share your project file with our support engineers to investigate what's happening with your permission. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

nharriso Harrison

Is it too late to ask for help?  I have ONE of 7 users that is getting stalled on a different MP4 module.  I tested on her pc with windows media player - went fine.  I put the module in a entirely separate articulate, published and it went fine.  took that slide and replaced in my full module and she stalls again.  what can I attach to solicit your assistance?