I have republished an old storyline training module that has lots of .mp4 videos. The last video for some reason now stops and freezer about 3/4 the way through. It didn't do this before. I have checked the video in premier and it seemed to work fine. IT is also the case that the video stops when previewing the training on the Articulate 360.com review site. I am not sure what I should do. It is happening in both Chrome and Edge. It didn't do this in IE though.
Thanks for reaching out and sharing what you see in your published file. Nothing comes to mind, but we'd be happy to help since you can replicate it in multiple environments and browsers.
I'd like you to share your project file with our support engineers to investigate what's happening with your permission. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
I am having a similar issue with an MP4 stopping midstream - inconsistently. I had a group of 5 execute and 4 of 5 got stopped. I have started over and republished several times and still have issue with this one recording. I am attaching
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Is it too late to ask for help? I have ONE of 7 users that is getting stalled on a different MP4 module. I tested on her pc with windows media player - went fine. I put the module in a entirely separate articulate, published and it went fine. took that slide and replaced in my full module and she stalls again. what can I attach to solicit your assistance?
7 Replies
Hi David,
Thanks for reaching out and sharing what you see in your published file. Nothing comes to mind, but we'd be happy to help since you can replicate it in multiple environments and browsers.
I'd like you to share your project file with our support engineers to investigate what's happening with your permission. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
I am having a similar issue with an MP4 stopping midstream - inconsistently. I had a group of 5 execute and 4 of 5 got stopped. I have started over and republished several times and still have issue with this one recording. I am attaching
Hi nharriso,
Thanks for reaching out! It looks like you were in touch with our support team and identified an issue with the .mp4 itself.
I'm glad you were able to get this resolved!
Yes, really pleased with the overwhelming response from the support team. Thanks so much!
Thank you.
Nancy S. Harrison, RN, BSN, CIS
EHR Training - Senior
VCU Health System
VCU Health
Information Technology
Clinical Applications Team
M 570.436.7718
Nancy.Harrison@vcuhealth.org
Thanks, Nancy!
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
Is it too late to ask for help? I have ONE of 7 users that is getting stalled on a different MP4 module. I tested on her pc with windows media player - went fine. I put the module in a entirely separate articulate, published and it went fine. took that slide and replaced in my full module and she stalls again. what can I attach to solicit your assistance?
Hi, Nancy!
It's never too late to get support! I added your comment to the open case you have with Darrell, so you should hear from my teammate soon.