When I click the html5 link for my storyline course, on pages that have audio narration and embedded videos, the audio is not playing. Has anyone encountered this and come up with a fix?
Where are you testing your published content? you'll want to confirm you're testing within the intended environment as described here and that you're viewing the HTML5 content within one of the supported browsers here.
This discussion is a bit older so I'd first want to check what version and update of Storyline you're using? Also you mentioned following the recommendations above, so if you're viewing it in one of the supported browsers and have uploaded it to your LMS/web server have you tested it in any other environments? For example, if hosting in your LMS you could also try uploading to SCORM Cloud here which is an industry standard for LMS testing. If you're uploading to a web server, you could also look at testing it out at Tempshare.articulate.com which is a free testing site that'll keep the link live for 10 days.
If you're still having difficulty after checking out those options or you're unable to use them, we'll want to take a look at your .story file and the video you're using. You can upload it here using the "add attachment" button at the bottom of the reply window.
I am using update 10 of SL2. I have tested the file using tempshare.articulate.com and have the same results.
I have an .mp4 video playing and an audio track playing as well. The timeline of the slide is paused when the slide begins, and the learner will need to click a button to begin the video. The button actually just plays the timeline. At that point I expect both audio and video to play. The video plays but the audio file does not. To address this I added a trigger that said "play media" when clicked. However the audio still does not play.
A little background - in a previous version:
Initially, before pausing the timeline, the audio and video played in html5 IF the audio did not begin at timestamp 0. Triggers were then created to pause and play the the media. Creation of the trigger to play the media, changes how the audio acts and even appears on the timeline. In the first image, no triggers exist to play the media. In the second image, a trigger was created that said "play the media" on click.
Thanks for sharing a bit more information here. I did want to let you know we're now on Update 11 for Storyline 2, and although there wasn't a fix for this issue it's worth noting as we always recommend being on the latest update.
The trigger would change how it appears on the timeline, as it's no longer set based on the timeline but a user interaction - so those images appear as I'd expect. Also, this forum discussion was specifically about HTML5 output so I'd want to confirm what browsers/devices you're using to view the content and you'll want to confirm you're using on of the supported options here.
If you're able to share a copy of the .story file here with us (even that one slide) we'd be happy to take a look.
Hey Patryce - I published your file, but I'm not seeing the all the issues you mention.
Slide 1 - seems to work fine
Slide 2 - the audio is working and I'm not hearing it restart as you mention
Slide 3 - your course does not have a trigger to play the audio again? So, once paused you cannot resume
What is the behavior that you are seeking? Do you see the same issues in my published file here? Are you viewing in a supported browser as Ashley shared above?
The sample I created does not have the bug I am experiencing. I am still experiencing the audio restarting, but not in the file you provided - which seems to be the flash version. The problem I am having is with the HTML5 output. I am now comparing the sample I created to the actual file to see if there are any implementation differences.
Hey Patryce - We recommend sharing the story.html file as you can read about here. I took a look at the HTML5 version of the file shared above and did not notice a difference. Here is that link.
The issues seem to be local to the project, as I don't experience it in any other sample I build outside of that project. I will work on it some more, and share what the issue may have been.
I experienced a similar issue where I had an embedded video and a separate audio track. If I previewed the slide, everything worked fine, however when I published it locally (not to an LMS), the audio did not play. When published to the LMS everything worked fine.
Because this module was being created for a team in another part of the world that does not use an LMS, we needed a solution. This is what I came up with.
I took the video file and imported it into iMovie, and then exported the audio file from Storyline and imported that into iMovie as well. I then exported the iMovie file where the audio track was layered on the video track and imported that back into Storyline 2. I then deleted the original audio track and published locally. At this point, once that slide was accessed, the video launched with the imported audio being clear as glass.
14 Replies
Hi Sarah,
Where are you testing your published content? you'll want to confirm you're testing within the intended environment as described here and that you're viewing the HTML5 content within one of the supported browsers here.
I am having the same issue, and I am following the recommendations. Has anyone else solved this issue?
Hi Patryce,
This discussion is a bit older so I'd first want to check what version and update of Storyline you're using? Also you mentioned following the recommendations above, so if you're viewing it in one of the supported browsers and have uploaded it to your LMS/web server have you tested it in any other environments? For example, if hosting in your LMS you could also try uploading to SCORM Cloud here which is an industry standard for LMS testing. If you're uploading to a web server, you could also look at testing it out at Tempshare.articulate.com which is a free testing site that'll keep the link live for 10 days.
If you're still having difficulty after checking out those options or you're unable to use them, we'll want to take a look at your .story file and the video you're using. You can upload it here using the "add attachment" button at the bottom of the reply window.
Hi Ashley,
I am using update 10 of SL2. I have tested the file using tempshare.articulate.com and have the same results.
I have an .mp4 video playing and an audio track playing as well. The timeline of the slide is paused when the slide begins, and the learner will need to click a button to begin the video. The button actually just plays the timeline. At that point I expect both audio and video to play. The video plays but the audio file does not. To address this I added a trigger that said "play media" when clicked. However the audio still does not play.
A little background - in a previous version:
Initially, before pausing the timeline, the audio and video played in html5 IF the audio did not begin at timestamp 0. Triggers were then created to pause and play the the media. Creation of the trigger to play the media, changes how the audio acts and even appears on the timeline. In the first image, no triggers exist to play the media. In the second image, a trigger was created that said "play the media" on click.
Hi Patryce,
Thanks for sharing a bit more information here. I did want to let you know we're now on Update 11 for Storyline 2, and although there wasn't a fix for this issue it's worth noting as we always recommend being on the latest update.
The trigger would change how it appears on the timeline, as it's no longer set based on the timeline but a user interaction - so those images appear as I'd expect. Also, this forum discussion was specifically about HTML5 output so I'd want to confirm what browsers/devices you're using to view the content and you'll want to confirm you're using on of the supported options here.
If you're able to share a copy of the .story file here with us (even that one slide) we'd be happy to take a look.
Hey Patryce - Looks like you reached out with a similar question here. I'd love to see the file to better assist.
Hello Leslie and Ashley,
Please see the sample file attached. There are three slides:
The sample created - as I am not able to share the original - works a little differently. :(
Slide 2 - Audio works but instead of the audio resuming it restarts on clicking "Audio On".
Hey Patryce - I published your file, but I'm not seeing the all the issues you mention.
Slide 1 - seems to work fine
Slide 2 - the audio is working and I'm not hearing it restart as you mention
Slide 3 - your course does not have a trigger to play the audio again? So, once paused you cannot resume
What is the behavior that you are seeking? Do you see the same issues in my published file here? Are you viewing in a supported browser as Ashley shared above?
Hi Leslie,
The sample I created does not have the bug I am experiencing. I am still experiencing the audio restarting, but not in the file you provided - which seems to be the flash version. The problem I am having is with the HTML5 output. I am now comparing the sample I created to the actual file to see if there are any implementation differences.
Hey Patryce - We recommend sharing the story.html file as you can read about here. I took a look at the HTML5 version of the file shared above and did not notice a difference. Here is that link.
Thank you for your help!
The issues seem to be local to the project, as I don't experience it in any other sample I build outside of that project. I will work on it some more, and share what the issue may have been.
Sounds great Patryce - thanks for the update and I look forward to hearing back from you.
I experienced a similar issue where I had an embedded video and a separate audio track. If I previewed the slide, everything worked fine, however when I published it locally (not to an LMS), the audio did not play. When published to the LMS everything worked fine.
Because this module was being created for a team in another part of the world that does not use an LMS, we needed a solution. This is what I came up with.
I took the video file and imported it into iMovie, and then exported the audio file from Storyline and imported that into iMovie as well. I then exported the iMovie file where the audio track was layered on the video track and imported that back into Storyline 2. I then deleted the original audio track and published locally. At this point, once that slide was accessed, the video launched with the imported audio being clear as glass.
Hope this helps!
Thank you Frank for figuring out a solution !
and thank you for taking the effort to post it for all.
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