Embedded video not working on tablet (iPad / Android OS) browser with password protection (WEB Publishing)
Apr 25, 2016
Hi,
I'm not able to play embedded video on any iPad BROWSER while using Apache password protection. I'm not having any problems at all using other content types in the same environment.
Behabiour in Android devices is erratical, it works in some devices/browsers and video won't play in other ones.
Being video-based content, this affects Screen Recording too...
(We're trying with web publishing, se didn't try any other publishing format because we need working as web)
NOT WORKING:
1. When I add a video in the .story, iPad browser asks for password everytime the video slide loads.
See this link from your iPad browser:
http://projects.inserver.es/test/video
The first time, the browser will ask for pass (this works as expected):
user: test
pass: test
then try to load the second slide: browser will ask for password again. You can go next and prev, browser will ask for pass everytime. This doesn't work as expected.
WORKING:
2. When I remove video of the .story, then the iPad browser only ask for password when I first load the content (as usual). Streaming videos (i.e. vimeo) works as expected too.
See this link from your iPad browser:
http://projects.inserver.es/test/norec
or this one (vimeo):
http://projects.inserver.es/test/vimeo
The first time, the browser will ask for pass (this works as expected):
user: test
pass: test
You can go next and prev, no matter how many times you do, browser won't ask for password again.
---
You can see both .story files here: .story files
(sorry about Dropbox, i'm trying to attach both files but I can't)
Any thoughts? This is a serious issue for us.
11 Replies
The login and the video work on my iPad. I'm still using the origianl iPad with iOS 5.1 and Safarie
Hi Michael,
Thank you for your reply. Did you try to load the second slide more than once? Everytime we load the video slide, browser asks for password. It should ask only the first time, as it does when there's no video embedded.
Hi Emilio!
I did not experience any difficulty in viewing your project or getting unexpectedly prompted for passwords. I was able to move through the two slides on the project with the video with no problem.
I'm utilizing Safari on an iPad with iOS 9.3
If I revisit the page or refresh my browser, I'm not prompted for the password again.
Hi Leslie and Michael, thanks for your time
I've recorded a video to show you the problem. We're using Safari on iOS 9.2.1:
Safari, iOS 9.2.1
I've tried Chrome too with the same result :(
Hi Emilio!
I'm not familiar with the Apache product that you mentioned in your initial post. If you remove this feature, I'm assuming the course works as expected? Is this something you could follow up with them on?
Hi Leslie,
Apache security is just an easy way to grant password protection to a site. This is just a dev environment we use to test Articulate content in protected sites, but I think this will happen in other password protected sites.
If we remove video slides, content works as expected, it only asks for pass in first load.
Hi Emilio!
Have you been able to test on another device to see if you still experience the issue? As I shared above, I am unable to reproduce the issue and it does not seem to be related to an Articulate issue, so hopefully someone in the community will be able to better assist you here.
Hi Leslie,
We've tried:
Any ideas?
Hi Emilio!
I'm all out of ideas, but I opened a support case on your behalf. You should be hearing from someone on our team soon and hopefully they will be able to better assist you and perhaps even replicate to better understand.
Thank you, Leslie.
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