Embedded videos not playing from LMS. I bet you've never heard this before.

Nov 09, 2017

I published a course in our SuccessFactors LMS with embedded Wistia videos. The videos play in IE 11 and Firefox 39.0. The videos do not play in Chrome  62.xxx (these are the browser versions we're allowed to have). Attached a video of the behavior in Chrome. It’s like the player is disabled. None of the buttons are hot.

• Authoring tool: Storyline 2: 1705.520
• I used the embed code from our instructions page/video: https://cdkglobal.wistia.com/medias/e95k9yk43i
• Video is in a layer (on top of the base layer)

Here’s the weird thing. I published courses back in July with embedded Wistia videos using the same embed code, videos are on the base layer, authoring tool = Storyline 2. The differences are: layer video is embedded in and Storyline update #. I updated Storyline in September.

Also, another ID, has been embedding Wistia vids into a layer over the base in LMS courses, and they all play fine in [my] Chrome.

I attached a video of the behavior as well as the embed code. 

Help...

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