Embedded YouTube video not playing in HTML5 - Storyline 2
We are encountering an issue whereby a YouTube video that is embedded on a slide will not play in HTML5 consistently on iOS devices. The video also was failing on my PC's Chrome browser in HTML5. The course has a second video that works just fine. I've checked the syntax and that's fine. I can test the link from within Storyline on my PC and that works fine.
We tried deleting the original slide and putting the web object on a new slide and republished. This apparently fixed the issue with Chrome and HTML5 on my PC. The video displays fine. But, when we promote the course to our Production servers, it continues to work fine on desktop computers, but still fails on iOS devices.
Because we cannot test iOS devices on our internal network in the STAGE environment, I uploaded the course to SCORM Cloud and tested. iOS devices display the video just fine in Safari, Chrome and Firefox.
But, when we upload the course to our production LMS and attempt the course with an iOS device, it fails again with the following error (which isn't much help): "An error occurred. Please try again later. (Playback ID: xxxxx)". The ID changes every time we get the error. We can skip through the course to the second video and that one works just fine.
So, it appears we have our smoking gun. Something in our LMS is preventing one embedded video from playing but allows another to play.
Has anyone heard of this behavior before? Or have a quick fix?
Thanks in advance!