Embedded Youtube video not working.

Jan 07, 2013

Stacey Carrillo
By Stacey Carrillo

Hi, I was wondering if anyone could help me figure out why the embedded Youtube video I've put in my training session doesn't work when I publish the file for the Web.  I'm using the publishing option of Web, and saving the folder locally on my hard drive, however when I go to video the story.html file, in both IE and Firefox, the embedded video doesn't appear.  I am connected to the internet. However, from the Articulate file, and within Storyline itself, I can Preview the video and all the slides without any problems.  This is something new that is happening since the most recent product update.  I have also found that if I open an old project containing an embedded video, and re-publish it, the video in that presentation won't work either, though it worked fine before.   Is there something else I need to update so that these videos will work again? And is anyone else having this problem?

Thanks for any help you can give on this.

6 Replies
Christine Hendrickson
over 11 years ago01/07/13 at 9:44 am (UTC)

Hi Stacey. Welcome to E-Learning Heroes!

The first thing I noticed is that you're viewing the content locally. You might want to try publishing the content and uploading it to a web server or LMS for testing. If you view the published content, it may not work properly due to some browser and Flash restrictions. 

Here's some additional information:

If you view published Storyline content on your local hard drive or send it to someone else to view on their local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail.
To properly test your published content and share it with others, upload it to the environment for which it was published. Please review the following article for details:
If you test the content after it's been uploaded and the videos still aren't working properly, can you post your .story file here, so we can take a look?
Thanks!
Christine
Lauren Connelly
4 years ago04/14/20 at 4:03 pm (UTC)

Hi Alex!

I'm happy to help!

Here are a few troubleshooting steps to get us started:

  • Are you using a YouTube video as well in your Rise course? 
  • Did you use the URL or iframe code?
  • Which block are you using? (Embedded, Video, Tabs, etc,)
  • How did you publish the course? Web or LMS?

These details will help me find a quick fix! Let me know if you have any questions!

Francesca Montanini
almost 4 years ago05/06/20 at 3:50 pm (UTC)

Hi Lauren, I'm also having issues with embedding videos in Rise. I'm using the following:

Microsoft videos: https://www.microsoft.com/en-us/videoplayer/embed/RWebsp?pid=ocpVideo0-innerdiv-oneplayer&postJsllMsg=true&maskLevel=20&market=en-us

Multimedia block - Embed option

I haven't published it yet but it won't display in the preview mode. All I see is a picture, see attached.  

Vincent Scoma
almost 4 years ago05/08/20 at 3:21 pm (UTC)

Hi Francesca,

Thank you for reaching out! 

I embedded the link provided into a Rise 360 course and I am showing the same results. It looks like that URL wants to navigate to a new tab. Another option to embed that video into your course is to use an iframe code. 

As an example, you can copy/paste this snippet to embed that video into your Rise course: 

<iframe src=https://www.microsoft.com/en-us/videoplayer/embed/RWebsp?pid=ocpVideo0-innerdiv-oneplayer&postJsllMsg=true&maskLevel=20&market=en-us"></iframe>

We have a great resource that provides more details on this here: 

Please let us know if you have any questions! 

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