Embedding a video stored locally in SL2...

Feb 06, 2017

Jason Dumois
By Jason Dumois

Hey there,

So we are having some strange issues with a SL2 published file that has a video embedded (path to the video is stored locally and they cannot put the video on a webserver, secured or not). The path is similar to this...\\192.168.4.xxx/test-data$/training/test.mp4" The embedded video loads perfectly when the client runs the "story_html5.html" file but when they view the "story.html" file they get the spinning circle and it keeps spinning and spinning. 

We thought it was their flash player, but they were able to view content from their flash player on the web without a problem.

Any ideas?

Again, the html5 version loads the video but the flash version does not.

5 Replies
Alyssa Gomez
7 years ago02/07/17 at 5:00 pm (UTC)

Hi Jason,

Thanks for those details! Where have you uploaded the published file for testing? For example, if the file was published for Web, you can easily test it using Tempshare. Same goes for SCORM Cloud if you published for LMS. You'll want to ensure that you're testing the published content in the environment for which it was published (as opposed to locally) and that you're using a supported browser listed here. 

Jason Dumois
7 years ago02/07/17 at 5:43 pm (UTC)

We did test it through the LMS, but the client had to test it in their office since the video is loaded to their local file sharing server. The LMS loads the flash version, not the HTML5 version and it displays the following popup at the bottom of IE: Only Secure Content is Displayed. If they click OK, it closes out the course window completely. If they click Cancel, it displays a frame where the video should load with a little black square icon in the top left corner.

We think it has something to do with the flash player and it loading the locally stored video. Remember, the html5 version loaded the video fine. 

Thanks!

Jason 

Alyssa Gomez
7 years ago02/07/17 at 6:36 pm (UTC)

Ah, I see. Thanks for that clarification. I'm not sure what version of Flash you're using, but you might try the troubleshooting steps listed in this article. If that doesn't do the trick, I'd reach out to our Support Engineers for more one-on-one assistance with your particular set up. They're available 24/7 and will help you get to the bottom of this. 

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