Embedding link to external survey causing incomplete status

May 29, 2014

Hi everyone:

I am having an issue with a module that was functioning fine but needed an update with a link to an external survey.  The survey is mandatory (but is only 2 questions) so I set it up so the module could not advance until the link was opened (the button was hidden until the link was clicked).  We are having no trouble getting the link to open, and the learner can navigate to the end of the module easily.  However, since adding the link and testing in SCORM Cloud, the course will now fail to complete.  There are three choices of types of links and we've tried all three and none allow the course to complete. I took a screen shot of the three links just in case that would be helpful.

Any ideas?

10 Replies
Dorothy Baker

Normal 0 false false false oNotPromoteQF /> EN-CA X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

It’s not that I didn’t want to post it, I just kept getting the errormessage so I copied the last few slides and set the tracking similarly andposted it.


If this doesn’t work and I need to send the whole module, I’ll followyour instructions to send it privately.


Ashley Terwilliger-Pollard

Hi Dorothy,

Thanks for sending it along. I tested it out at SCORM Cloud which  is an industry standard for testing SCORM content and everything worked as expected. I entered in some test survey answers, close that window was returned to the the slide where I launched the survey and then proceeded to the final slide where I exited the course. I took a look at my status in SCORM Cloud and it showed me as passing and completed as I met your tracking requirements. If you'd like to test the course as well you can access it from this link, and when you close the course you'll be presented with a window which includes your results like mine. 

Dorothy Baker

Thanks Ashley.  This is one of those puzzlers because we did test it in SCORM Cloud and it didn't pass.  Maybe there's something we're doing with the survey that's different.  Or maybe the copying over to another file removed the slides from a problem existing in the course.  Well, at least we know that it is possible to pass it, and maybe that will help narrow the issue down.

Ashley Terwilliger-Pollard

Hi Dorothy,

I just sent the following to your case email - but also wanted to share here:

Thanks for sharing your project files. I took a look at your original file, and published it to SCORM Cloud - I went through all the slides, launched the survey link (although I didn't take it cause I already had and hadn't cleared my cookies) and returned to finish the course. Again I saw a completion status of complete - but my success status showed failed. When I looked at your publish settings, I saw you were using Complete/Incomplete which won't report a a success status, so I changed the setting to "Passed/Incomplete" and then reloaded the course to SCORM Cloud here: https://cloud.scorm.com/sc/InvitationConfirmEmail?publicInvitationId=d5568e0b-1a1e-481f-9eda-5f0fee1c8e38

On this test, I saw complete and passed - so it seems everything in this version works in SCORM Cloud with those settings.

To report both completion status and success status to an LMS, select either Passed/Incomplete or Passed/Failed as the reporting option when publishing your Articulate Studio '13 content. See this article for more information:http://www.articulate.com/support/kb_article.php?

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