Good afternoon. Two users are reporting loading issues in our Articulate presentation in EdX. I've been unable to replicate these issues and the error does not affect all users. Quotes from users to follow. I really don't have any leads on why this is happening.
"I've now had this module crash 3 times in a row. I'll click the "next" button and it goes into a never ending loop of loading the next page. When i refresh the whole thing starts over. Any chance there could be some intermediary buttons to go back to where you left off? Or even an option to skip a slide without having to wait for the narrator?"
"I'm having the same issue. Chrome browser, empathizing in the activity. Loading circle... Previously i was on a different computer using windows edge browser and the typing was very slow and poor response. I would have to type 1 character then wait then try another character which would often not show up. That was resolved by going to Chrome, but the loading.."