Engage 360 interaction starts playing at the end in Storyline 360


I have an Engage 360 Accordion interaction in a Storyline 360 file.   When published, the Engage file begins at the end of the interaction rather than the beginning.   I have the Playback mode set to Interactive.    I tried setting it to Linear but nothing happened when I clicked on the other tabs.   They were frozen until the time I had set for the slide ended.   

What do I need to change to make the interaction start at the beginning?     Thanks for your help!



1 Reply
Alyssa Gomez

Hi Dale!

That definitely doesn't sound right – I'm glad you reached out to us!

Did you publish for Web, LMS, or something else? Where is the published content hosted?

If you don't mind sharing your file, we'd love to investigate what's happening. We'll delete it when we're done troubleshooting. If that works for you, you can upload your file privately to our support team here