Engage not publishing

Hi Jennifer,

Would you be able to attach your .story file so we can try to replicate the issue? Or if you'd rather, please feel free to send it to our support team for testing. Thanks!

I did try attaching it earlier and it said that the file was not accepted.  I needed to get the project out ASAP, so I just replicated the engage interactions quickly into a prefabed template offered by storyline.  It was almost easier doing that than dealing with engage and then back to storyline.  I'm really digging Storyline, but am not looking forward to revamping all my engage interactions! 

Shoot, sorry to hear about the trouble, Jennifer. In the future, if imported Engage interactions aren't working the way they should, please don't hesitate to let us know. The more we know about these difficulties, the better we can make things in the future. Thanks!

Estimado Peter, he importado un archivo de Engage a Story line, pero cuando le doy publicar para la web me salen en blando. Esto no ocurre cuando le doy publicar para un CD.

¿Qué puedo hacer?

Gracias

Hi Sergio,

Can you send us your .story file so we can take a look and help figure out what's going on with your project? Thanks!

i have the same problem some of my stroy files are published well with the engage interactions and some are not..

why is that?

Hi Tomer!

Would you be able to attach the .story file(s) that you're seeing issues with, or share them privately, so we can try to determine what the issue might be? Thanks!

Thanks Peter,

I have submitetd a support request as you suggested.

C

Since i am new here what is the rest of the process, would i get an answer.

THanks,

Tomer

Hi Tomer!

Thanks for submitting the case. We've received it and someone will be contacting you very shortly. You'll just want to make sure that you're able to receive emails from support@articulate.com.

Thanks again!

I have three classes ready to use resources of articulate engage ... but I can not publish the files. I've tried everything and nothing works out. This problem has happened often, I have avoided using the ENGAGE, but in this case they were ready and did not have time to redo.
I have urgency to solve the problem.
Forgive me if the writing is incorrect, but I'm Brazilian and I use electronic translation tools to communicate with you.
I attach one of the classes for analysis and look guidance to solve the problems of all the others.

Hi Debora,

Are you able to please test your Storyline course in Tempshare to see if the Engage interaction(s) playback correctly there? 

If not, we'd be happy to take a closer look at it. Can you please go ahead and open a ticket, including the .story file, so we can take a closer look at what's going on?

Thanks!  

I am a new Articulate Presenter user, so this may be user error. But I too am not able to publish my Engage interactions. I need to publish to Word so that I can present my overview content to my stakeholder. I can publish at the Articulate level, but the Engage interaction does not publish. When I go to help, it shows a Publish icon in Engage. However, I do not have a Publish icon in Engage -- only in Articulate. I attached a screenshot of my menu bar in Engage. Shouldn't there be a Publish option?

Hi Kathie and welcome to Heroes! 

Based on the image you've shown, it looks like this Engage interaction is being accessed from a Presenter course, and therefore you'll use the feature to "Save and Return to Presenter" and then you'll publish the whole course from Presenter.  If you open up Engage by itself, do you still see the same set up? If so, I'd begin by conducting a repair of Studio 13. 

Thank you, Ashley!

Happy to help Kathie!