Erratic link behavior in Storyline 2
Jan 25, 2016
While reviewing a publish from SL2 today, I noted that a link in a text box was not working. It showed every sign of being valid, including highlighting and changing the cursor to a finger when moused over. It should have been opening a remote URL, but clicking on it did nothing. I returned to the SL2 project and deleted the trigger entirely and reapplied it, and it worked again. But now a trigger on the base layer (which is supposed to show a layer) seems to be unable to decide what its function should be. Clicking the item on the base layer now randomly shows the slide layer (the expected behavior) or launches the URL from the child layer. There seems to be no pattern to it, and a review of the base layer shows the trigger has not changed in any way.
We’ve tried the standard troubleshooting steps and can readily duplicate the issue in both Mozilla Firefox 43.0.4 and Google Chrome 48.0.2564.82. I’ve had my boss take a look, and she’s perplexed as well. Is this an issue you’ve heard of?
5 Replies
Hi CL,
I think it would need to be something our team would want to take a look at in terms of how your triggers, layers, etc. are set up. Are you able to share the .story file here with us using the "add attachment" button?
I’ll need to share it with Support due to company information included, and will do that momentarily. :-)
Sure thing CL - and if you want to let me know the case number I'm also happy to follow along.
Ashley, that’s going to be Case #00731016. Thanks for keeping an eye on it!
Thanks CL - and I'll keep an eye on it and see it's been assigned to our team of Support Engineers so you'll likely hear from someone soon.
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