Hello! I am interested in downloading my free trial but I get this type of error: 8007051B. It's the first time I've tried to download it, but its installation doesn't work. Can someone please tell me what to do? Thank you in advance for the help.
Hi, Maria. Welcome to eLearning heroes, and I'm sorry you're seeing that error!
I'm going to open a case for our Support Engineers so we can closely investigate this installation error. Look out for a confirmation email, and then someone from the team will be in touch with you directly. Talk soon!
We would like to know if they have solved the problem for you. We are an education company that we have purchased the license and we get the same error: 8007051b when we want to install it.
So sorry you're running into this snag! You might need to reach out to your IT team to make sure you have admin privileges to install/run Storyline 360. This article lists all the reasons why you could be receiving this error message. If you have any additional questions, please let me know!
Also, you can always reach out to our Support Team by submitting a case.
3 Replies
Hi, Maria. Welcome to eLearning heroes, and I'm sorry you're seeing that error!
I'm going to open a case for our Support Engineers so we can closely investigate this installation error. Look out for a confirmation email, and then someone from the team will be in touch with you directly. Talk soon!
Hello,
We would like to know if they have solved the problem for you. We are an education company that we have purchased the license and we get the same error: 8007051b when we want to install it.
Thank you!
Hello Docencia MPG!
So sorry you're running into this snag! You might need to reach out to your IT team to make sure you have admin privileges to install/run Storyline 360. This article lists all the reasons why you could be receiving this error message. If you have any additional questions, please let me know!
Also, you can always reach out to our Support Team by submitting a case.
This discussion is closed. You can start a new discussion or contact Articulate Support.