We have developed a course with Storyline 3 and published it as SCORM 1.2. The course progress is tracked properly until user reaches a particular slide, after that the course only resumes from this same slide. Moreover, the course cannot be completed (not added to learning history in LMS). The error is: API not found (see attached).
Thank you for reaching out and sharing what you are experiencing as well as the troubleshooting you have done.
We typically advise testing LMS issues in another environment, such as SCORM Cloud, just as you've done. They help determine if the issue lies within the LMS or the project file. Since you are unable to replicate the error in SCORM Cloud, that points towards an LMS issue.
It sounds like you may be hitting suspend data limits. How do you have the tracking set for your course?
3 Replies
Hello Elena and welcome to E-Learning Heroes 😊
Thank you for reaching out and sharing what you are experiencing as well as the troubleshooting you have done.
We typically advise testing LMS issues in another environment, such as SCORM Cloud, just as you've done. They help determine if the issue lies within the LMS or the project file. Since you are unable to replicate the error in SCORM Cloud, that points towards an LMS issue.
It sounds like you may be hitting suspend data limits. How do you have the tracking set for your course?
Thanks, Leslie!
We have set the tracking with Player >> Other >> Resume – On restart: Prompt to resume.
The course includes 77 slides, so this cannot be the problem, can it?
Anyway, we will contact our LMS administrator for suspend data limits. Thanks again!
No problem, Elena.
I did want to clarify that you can see the settings from within Storyline:
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