The project file could not be saved-CompressLengthMismatch. Did not change anything about saving; please help! have invested hours in this module and don't want to have to start over.
Storyline 3--previously was trying to complete in Storyline 2 before installing the updated version. Since that did not work, I deleted the file and started over with the original PowerPoint in Storyline 3.
Yes
Yes
So far that seems to be working, I will keep you posted. I totally deleted the previous file ( 100 hours)---tried not to cry. We will see what happens now.
I convert YouTube videos to MP4 files. This allows me to edit. Could that be causing the problem?
Hi there, Davine! I know that must have been painful to delete the original Storyline file.
Did you know that you can import the slides from an existing Storyline project into a new file? I'm not sure why you got that error, but bringing the slides into a new project has solved it for others. I'd hate for you to lose the time you spent on that work.
I wouldn't think that your .mp4 files are the culprit, but you can always troubleshoot by deleting those media files and then trying to do a save.
Hi Davine, so sorry you're still getting stuck. I know this is a really frustrating situation, and it was really smart to open a Support case. Our Engineers are well-equipped to troubleshoot this kind of issue, so you're in good hands. I'll also follow along with your case as it progresses.
Hello Davine! I popped into your case, and I noticed that my colleague Eloisa pinpointed the slides that were causing the Preview error. Be sure to let us know if you have any further questions!
6 Replies
Yikes, Davine! Sorry you're hitting this--let's see if we can narrow down why this is happening.
Storyline 3--previously was trying to complete in Storyline 2 before installing the updated version. Since that did not work, I deleted the file and started over with the original PowerPoint in Storyline 3.
Yes
Yes
So far that seems to be working, I will keep you posted. I totally deleted the previous file ( 100 hours)---tried not to cry. We will see what happens now.
I convert YouTube videos to MP4 files. This allows me to edit. Could that be causing the problem?
Hi there, Davine! I know that must have been painful to delete the original Storyline file.
Did you know that you can import the slides from an existing Storyline project into a new file? I'm not sure why you got that error, but bringing the slides into a new project has solved it for others. I'd hate for you to lose the time you spent on that work.
I wouldn't think that your .mp4 files are the culprit, but you can always troubleshoot by deleting those media files and then trying to do a save.
Let me know if you run into any more issues!
Thank you for the prompt reply. Yes, I tried that, still received the same error messages, and inability to either preview or publish----
Hi Davine, so sorry you're still getting stuck. I know this is a really frustrating situation, and it was really smart to open a Support case. Our Engineers are well-equipped to troubleshoot this kind of issue, so you're in good hands. I'll also follow along with your case as it progresses.
Hello Davine! I popped into your case, and I noticed that my colleague Eloisa pinpointed the slides that were causing the Preview error. Be sure to let us know if you have any further questions!
This discussion is closed. You can start a new discussion or contact Articulate Support.