The first thing I recommend is looking in your temp folder to see if there's a working version of your project.
Here's how to check:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
If it's there, go ahead and save it on your local drive using a new name.
I'm sorry to hear you're running into issues exporting your Storyline file to Word for translation! I've opened a case on your behalf with our support engineers.
They'll reach out shortly and help you troubleshoot to see what's causing the issue!
I am trying to open my training i developed in articulate 360 but i keep getting the following message "This project is invalid or corrupt and cannot be opened. It may have been created in an earlier version of Storyline. How do i get passed this?
I'm happy to jump in with a few ideas to get you back up and running:
Close, Copy, Rename, and Import: Close all instances of Storyline and create a copy of the file. Rename the copy and save it to your desktop. Then, follow these steps to import the slides into a new Storyline file.
I had this issue after installing Windows 10 over the weekend. After contacting my IT department, we resolved the problem, and I can now save my files!
7 Replies
Hi Roger!
The first thing I recommend is looking in your temp folder to see if there's a working version of your project.
Here's how to check:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
If it's there, go ahead and save it on your local drive using a new name.
After saving the file, I'd recommend performing a simple repair to Storyline 360. This article explains how to do that!
Keep me updated!
I need help I'm having the same issue, can't export my Storylines to Word to translate them.
I tried everything explained in the article and doesn't work can I have some help, please.
Hi Cookie,
I'm sorry to hear you're running into issues exporting your Storyline file to Word for translation! I've opened a case on your behalf with our support engineers.
They'll reach out shortly and help you troubleshoot to see what's causing the issue!
I am trying to open my training i developed in articulate 360 but i keep getting the following message "This project is invalid or corrupt and cannot be opened. It may have been created in an earlier version of Storyline. How do i get passed this?
Hi Margo,
I'm happy to jump in with a few ideas to get you back up and running:
Let us know if any of these steps help!
I had this issue after installing Windows 10 over the weekend. After contacting my IT department, we resolved the problem, and I can now save my files!
I'm so glad you were able to get back up and running with the help of your IT Team, Ann.
I appreciate you popping in to confirm and share.